Administrative Assistant 2

MIT • Cambridge, MA

5d • Onsite

About The Position

The Administrative Assistant II, Admissions, will serve on the Admissions’ customer service team, providing essential assistance to applicants, prospective students, and families over the phone, in person, and by email. This role serves as an ambassador to the Institute at the new MIT Welcome Center at Kendall Square, and works behind the scenes supporting Admissions’ customer service and administrative needs. The position involves working closely with colleagues at MIT Open Space Programming in staffing the Welcome Center reception desk, ensuring a welcoming, informative, and inspiring visitor experience. The role requires developing and maintaining expert-level knowledge of MIT programs, culture, and the admissions application process to provide excellent customer service. The Administrative Assistant II will work under the supervision of the assistant director of recruitment and assist the Admissions’ recruitment team with coordinating student tour guides and on-campus events, and provide logistical support for off-campus recruitment initiatives. Duties also include general office administration and project support for Admissions’ programs.

Requirements

• High school diploma or its equivalent
• Three years of related experience, preferably in customer service
• Excellent customer service skills
• Excellent organizational skills
• Excellent communication skills
• Attention to detail and accuracy
• Flexibility
• Comfort working on multiple tasks simultaneously with minimal supervision
• Ability to demonstrate good judgment and tact in all dealings with a wide variety of people, primarily prospective applicants and their families
• Must be able to work on-campus in Cambridge, MA

Responsibilities

• Serve on the Admissions’ customer service team, providing essential assistance to applicants, prospective students, and families over the phone, in person, and by email.
• Serve as an ambassador to the Institute at the new MIT Welcome Center at Kendall Square.
• Work behind the scenes supporting Admissions’ customer service and administrative needs.
• Work closely with colleagues at MIT Open Space Programming in staffing the Welcome Center reception desk, ensuring a welcoming, informative, and inspiring visitor experience.
• Develop and maintain expert-level knowledge of MIT programs, culture, and the admissions application process to provide excellent customer service.
• Work under the supervision of the assistant director of recruitment.
• Assist the Admissions’ recruitment team with coordinating student tour guides and on-campus events.
• Provide logistical support for off-campus recruitment initiatives.
• Perform other duties as needed, including general office administration and project support for Admissions’ programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED