Administrative Assistant II

Freedom Dental Health•Middletown, DE

1d•Onsite

About The Position

At Freedom Dental Health, we believe exceptional care starts with an extraordinary team. Our philosophy is rooted in creating a “ WOW ” experience for every patient and every teammate, one built on empathy, trust, and a commitment to excellence. Our Westown Dental practice is looking for an Administrative Assistant II to join our growing team. If you are an experienced dental administrative professional seeking a new challenge, or looking for greater growth opportunity and career support, then this role is for you! We provide an engaging environment, support in training and growth, with competitive pay and benefits.

Requirements

3+ years in a Dental administrative experience.
Expertise in dental insurance.
Established phone etiquette.

Nice To Haves

Bilingual- Spanish and English preferred.
Denticon experience preferred.

Responsibilities

Processing patient intake and check out.
Assisting patients in person, over the phone, via email, etc.
Processing insurance breakdowns for treatment.
Liaison between doctors, assistants, and patients
Coordinate comprehensive treatment plans, ensuring families understand the importance of their overall health.
Manage patient flow, from scheduling and intake to follow-up care, with a focus on making the process as seamless and supportive as possible for families.
Verify insurance coverage and help families navigate financial options, including treatment-related payments and financing.
Work closely with clinical teams to manage daily schedules for both doctors and hygiene teams.
Ensure that each child and their family feels welcome, cared for, and informed, reflecting the core values of our practice.