Administrative Assistant II - Intake
About The Position
If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for an Administrative Assistant II - Intake with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Who we are – Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.
Requirements
- GED or High School Diploma
- Minimum 2 years’ experience working in a business office or similar position.
- Excellent oral and written communication skills
- Ability to multitask
- Strong computer skills including Excel, Microsoft Windows and Microsoft applications
- Strong Analytical Skills
- Excellent customer service skills
Nice To Haves
- AA degree or Medical Assistant
- Medical Assistant experience
- Experience with residential treatment or working with individuals with one or both chemical dependency and mental health disorders
- Training in computer science; knowledge or experiences with accounting/bookkeeping procedure and client records desirable.
Responsibilities
- Serves as a primary point of contact for individuals entering residential and crisis services.
- Conducts physical inventory of belongings and medications and prepares individual for next phase of intake.
- Identifies urgent or immediate needs during the intake process and coordinates timely communication and escalation to appropriate clinical or crisis staff.
- Coordinates with clinical and program staff to support a smooth transition from intake into residential or crisis services.
- Analyzes data from multiple data sources as directed.
- Prepares and assists in the preparation of data reporting as directed.
- Assist Director in gathering and analyzing data related to Quality Assurance activities to maintain quality of care consistent with or exceeding Washington State standards.
- Compiles statistical data and other resident information within program.
- Audits personnel files.
- Performs routine audits of electronic health record (E.H.R.) profiles to confirm data accuracy and support proper billing and reimbursement processes.
- Identifies trends, barriers, and recurring issues within the intake and admission process and communicates findings to leadership to support process improvement and quality assurance.
- Maintains confidentiality and ensures all intake and admission activities are conducted in accordance with applicable regulations, licensing standards, contractual requirements, and organizational policies.
- Communicates with referring agencies, hospitals, behavioral health organizations, managed care organizations, community providers, pharmacies, individuals, and families to obtain necessary information for continued care in residential or crisis services.
- Provides individuals and referral sources with information regarding program services, admission criteria, expectations, required documentation, and the intake and admission process.
Benefits
- Medical
- Flexible spending
- Dental
- Vision
- Life
- AD&D
- Disability
- Dependent Daycare Flexible Spending
- Tuition assistance (100% for bachelor's, 50% for graduate programs)
- Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
- Employee recognition programs
- Public transportation discount
- Employee assistance program (EAP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
