Administrative Assistant II - Intake (on-call)

Pioneer Human Services • Spokane, WA

6d • Onsite

About The Position

Pioneer Human Services is seeking an Administrative Assistant II - Intake (on-call) to join their team. This role is crucial for the seamless admission of participants into crisis and residential services. Pioneer Human Services is a non-profit organization with over 60 years of experience, dedicated to empowering justice-involved individuals and creating pathways for rehabilitation and reintegration. They have 35+ locations across Washington state and have served over 9,500 individuals in 2024.

Requirements

• GED or High School Diploma
• Minimum 2 years’ experience working in a business office or similar position
• Excellent oral and written communication skills
• Ability to multitask
• Strong computer skills including Excel, Microsoft Windows and Microsoft applications
• Strong Analytical Skills
• Excellent customer service skills

Nice To Haves

• AA degree or Medical Assistant
• Medical Assistant experience
• Experience with residential treatment or working with individuals with one or both chemical dependency and mental health disorders
• Training in computer science; knowledge or experiences with accounting/bookkeeping procedure and client records desirable.

Responsibilities

• Serves as a primary point of contact for individuals entering residential and crisis services.
• Conducts physical inventory of belongings and medications and prepares individual for next phase of intake.
• Identifies urgent or immediate needs during the intake process and coordinates timely communication and escalation to appropriate clinical or crisis staff.
• Coordinates with clinical and program staff to support a smooth transition from intake into residential or crisis services.
• Analyzes data from multiple data sources as directed.
• Prepares and assists in the preparation of data reporting as directed.
• Assist Director in gathering and analyzing data related to Quality Assurance activities to maintain quality of care consistent with or exceeding Washington State standards.
• Compiles statistical data and other resident information within program.
• Audits personnel files.
• Performs routine audits of electronic health record (E.H.R.) profiles to confirm data accuracy and support proper billing and reimbursement processes.
• Identifies trends, barriers, and recurring issues within the intake and admission process and communicates findings to leadership to support process improvement and quality assurance.
• Maintains confidentiality and ensures all intake and admission activities are conducted in accordance with applicable regulations, licensing standards, contractual requirements, and organizational policies.
• Communicates with referring agencies, hospitals, behavioral health organizations, managed care organizations, community providers, pharmacies, individuals, and families to obtain necessary information for continued care in residential or crisis services.
• Provides individuals and referral sources with information regarding program services, admission criteria, expectations, required documentation, and the intake and admission process.

Benefits

• Medical
• Flexible spending
• Dental
• Vision
• Life AD&D
• Disability
• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED