Administrative Assistant II, Clinical Intake, Provincial Preschool Autism Services

Nova Scotia Health and IWK Health•Halifax, NS

1d•CA$24 - CA$27•Hybrid

About The Position

IWK Health is a respected academic health sciences centre providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive. Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels. Provincial Preschool Autism Service The Provincial Preschool Autism Service (PPAS) is a partnership between IWK Health (IWK), Nova Scotia Health (NSH), Hearing and Speech Nova Scotia (HSNS) and Autism Nova Scotia (Autism NS). It provides person and family-centred services to preschoolers across Nova Scotia who are suspected of or have a diagnosis of autism. The goal of the service is to provide an efficient, sustainable, and integrated continuum of health services that follows a needs-based model responsive to the individual needs of children and their families. Services include a range of interventions and supports available for children and families. Service streams include: Clinical intake and care coordination Family and health professional education QuickStart NS parent coaching toddler program Autism diagnostic assessment Interprofessional autism interventions Intensive intervention for children with the greatest social communication and behaviour needs Transition to school supports The Opportunity Reporting to the Manager, Provincial Preschool Autism Services, the Administrative Assistant will provide high-quality administrative and organizational support to the Provincial Preschool Autism Service. The Administrative Assistant is part of a team in the Clinical Intake & Care Coordination stream of service, which is the single point of contact for clients and families and service providers at the point of referral. The Administrative Assistant provides confidential administrative service with high-quality organizational and communication skills to assist and support Clinical Intake and Care Coordination in ensuring the effective and efficient operations on a daily basis. The Administrative Assistant will be supporting families and working with clinical teams across the Central, Northern, Western, and Eastern Zones, and therefore requires exemplary technical skills to thrive in a virtual administrative support model.

Requirements

High School Diploma or GED required.
Graduate from a recognized Secretarial or Office Administration Diploma Program required.
Minimum six (6) months related administrative experience required, one year preferred.
An equivalent combination of education and experience may be considered for this position.
Advanced working knowledge of Windows, Microsoft Office Products (including Outlook, PowerPoint, Excel Teams, Sharepoint) Zoom, and database programs required.
Keyboarding skills of 60 wpm required, maximum four (4) allowable errors required.
Highly advanced technology skills for working in a virtual environment (synchronous and asynchronous communication and ability to collaborate with on a provincial scale) required.
Knowledge of medical terminology required.
Demonstrated excellent interpersonal and communication (verbal & written) skills required.
Demonstrated ability to work collaboratively and consultatively with team members and partners required.
Proven time management, organizational and problem-solving skills required.
Demonstrated initiative, self-motivated and able to work independently with minimal supervision required.
High regard for quality and attention to detail required.
Flexible to meet workload demands required.
Working knowledge of office equipment (e.g., phone systems, fax machine, photocopier, scanner, etc) required

Nice To Haves

Administrative/secretarial experience in a health care environment preferred.
Experience with Meditech an asset.
Competencies in other languages an asset.

Responsibilities

Liaises with patients, families, staff, and stakeholders in a courteous and professional manner.
Communicates messages and information promptly, accurately, and with follow up, as appropriate.
Listens well and redirects inquiries accordingly.
Manages time and sets priorities for performance of job functions.
Processes incoming/outgoing mail.
Types/transcribes correspondence, photocopies and distributes accordingly.
Supports Documentation, maintains office filing system, forms and records to ensure efficient storage and retrieval of material.
Where required, registers patients for visits.
Supports the establishment and ongoing maintenance of databases and other technology tools / applications for tracking information and transitioning from paper-based environments
Maintains confidentiality of all patient, family and employee information.
Places work orders to repair or replace equipment, etc. as required.
Books and coordinates events and meetings for Provincial Preschool Autism services, including room booking, equipment, and travel arrangements.
Processes invoices, as required.
Performs other related duties as required.