Administrative Assistant II - Ambulatory Float Pool

Beth Israel Lahey Health•Boston, MA

1d•Onsite

About The Position

This position works within the Ambulatory Float Pool as an Administrative Assistant II. Ambulatory Float Pool staff are assigned to a short-staffed clinic. Typically Float Pool assignments last from 60 to 90 days, after which Float Pool staff are assigned to a different clinic. Working in the Ambulatory Float Pool is an excellent opportunity to gain experience in a variety of Ambulatory specialties while enhancing individual skills.

Requirements

High School diploma or GED required.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

Associate's degree preferred.
Healthcare experience.

Responsibilities

Answers and screens telephone calls.
Takes accurate messages or directs call to appropriate person.
Greets and directs patients, families, visitors and staff.
Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
Schedules patient appointments utilizing scheduling tools and resources.
Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
Obtains patient information and materials as needed from referral sources.
Prepares patient records for clinical activities and maintains patient records for physicians.
Acts as liaison with other departments and external customers in a calm and supportive manner.
Handles confidential information appropriately and explains policies and procedures when necessary.
Collects co-payments from patients at point-of-service.
Coordinates billing tickets for office visits and services following established procedures.
Forwards all billing fee tickets according to protocol to billing staff.
Reconciles collections at the end of the business day per established protocol.
Maintains physicians' clinical and administrative schedules and calendars.
Types correspondence, manuscripts and/or others documents.
Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems.
Prepares and distributes routine reports.
Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.
Obtains authorization for radiologic exams as needed.
Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.
Participates in and is responsible for special projects and process improvement initiatives as requested.