ES-NU26-38 Administrative Assistant, IES

Springboard•Toronto, ON

5d•Onsite

About The Position

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB. People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization. We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and social/team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, a savings plan for all permanent positions. The Integrated Employment Services (IES) Program provides tailored support for individuals facing barriers to employment, helping them achieve meaningful, long-term outcomes. By addressing the unique challenges of each client, we create pathways to sustainable employment that transform lives and strengthen communities. Reporting to the Supervisor, the Administrative Assistant will provide administrative support to our Employment program team. This role plays a key part in ensuring accurate documentation, timely data entry, and smooth day-to-day administration operations to support service delivery.

Requirements

Two years of experience in an administrative assistant or office support role
Strong attention to detail and ability to manage high-volume data entry
Experience working with databases, spreadsheets, and digital file systems
Proficient in Microsoft Office (Word, Excel, Outlook) and/or Google Workspace
Strong mathematical skills for financial documentation
Excellent organizational skills to prioritize multifaceted program and operational responsibilities to ensure timely completion of tasks
Excellent problem solving, analytical skills, and decision-making skills in order to prioritize and deal with issues as they arise or refer to a higher authority in a timely manner, if necessary

Nice To Haves

Experience supporting employment, social services, or community programs is an asset
Ability to work well under pressure to ensure minimal interruption in service delivery
Practical experience with Future Fit AI Platform
Working knowledge of Integrated Employment Services

Responsibilities

Managing data for the employment department’s programs
Entering, updating, and maintaining client data in internal databases
Strong focus on financial management, liaising with internal accounting department
Supporting file management, documentation tracking, and record clean-up
Assisting with scheduling appointments, meetings, and interviews
Preparing reports, spreadsheets, and basic correspondence
Supporting compliance with program reporting and documentation requirements
Responding to internal inquiries and supporting team workflow as needed
Adhering to agency policies, funder guidelines and related legislations.