68030662 - ADMINISTRATIVE ASSISTANT I
About The Position
The Agency for Health Care Administration is Florida's chief health policy and planning entity. The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives. Under the direction of Agency Secretary Shevaun L. Harris, the Agency is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation. The Long-Term Care Services Unit is seeking to hire an Administrative Assistant I who is dependable, flexible, and can thrive in a work setting that requires attention to detail and managing time sensitive tasks. The position’s hours are Monday – Friday from 8:00 a.m.– 5:00 p.m. Adjustments to the hours may be made to accommodate an employee upon request. The work unit is responsible for regulating health care providers and facilities.
Requirements
- Must be productive under tight timeframes.
- Must be able to balance multiple and competing priorities.
- Must maintain goal-directed behavior.
- Must be able to interact courteously with others.
- Must be able to work in a high-volume environment.
- Must have experience working alone or as part of a team in collecting, processing and sharing information relating to duties and responsibilities.
- Must have a good attendance record.
- Experience with Microsoft Word, Outlook, and Internet navigation and research.
- Experience with proofreading, composition, and grammar structure.
- Excellent customer service, communication, and time management skills.
- Desire to work cooperatively in a team environment.
- Two years of clerical, administrative, and/or record management experience.
- One year of experience with Microsoft Office (Outlook, Word, Excel).
Nice To Haves
- Experience responding to public information requests.
- Knowledge of Versa and Laserfiche applications.
- Call Center experience within the last 5 years.
- Bi-lingual capability in Spanish and English.
Responsibilities
- Acting as an assistant to the Unit Manager and Program Administrators.
- Ensuring workflow between the unit and the bureau office is handled professionally while maintaining confidentiality.
- Functioning as a member of a cooperative team responsible for the registration, licensure, and/or certification of various categories of health care facilities/entities.
- Providing primary telephone support for the Unit.
- Assisting internal and external customers with inquiries related to programs regulated by the Unit.
- Distributing mail reports and arranging meetings.
- Entering and retrieving licensure/certification, payment, inspection, and other general facility information.
- Running data entry quality assurance reports, and correcting data entry errors as required.
- Preparing memos and other correspondence.
- Assisting with program management.
- Logging and tracking applications and legal orders.
- Assisting consultants in assigned programs of responsibility.
- Researching, gathering, comparing and analyzing information relating to assignments and projects.
- Maintaining files, scanning, retrieving or reproducing documents and records within the Agency's document management system, and generating reports.
- Serving as back-up for processing Public Record requests for the Long-Term Care Services Unit.
- Reporting to work daily and on time.
- Requesting leave in advance from management, except in emergency circumstances not under the control of the employee.
Benefits
- Health insurance (i.e., individual and family coverage) to eligible employees
- Life insurance; $25,000 policy is free plus option to purchase additional life insurance
- Dental, vision and supplemental insurance
- State of Florida retirement options, including employer contributions
- Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
- Ability to earn up to 104 hours of sick leave annually
- Nine paid holidays and 1 personal holiday each year
- Opportunities for career advancement
- Tuition waivers (accepted by major Florida Colleges/universities)
- Student loan forgiveness opportunities (eligibility required)
- Training opportunities
- Flexible Spending Accounts
- Shared Savings Program for select medical services
- Lower copays for prescription drugs
- Health and Wellness discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
