Administrative Assistant I- Pediatric Hematology/Oncology Outpatient Clinic Scheduler

Medical University of South Carolina • Charleston, SC

10d • Onsite

About The Position

The Outpatient Cancer and Blood Disorders Administrative Assistant serves as the initial contact for patients, families, and referring providers to connect with pediatric hematology and oncology outpatient services. This role is instrumental in facilitating timely, multidisciplinary care and obtaining records needed for a meaningful new patient experience. The clinic administrative assistant works closely with the multidisciplinary teams to provide optimal service and patient experience outcomes. The Outpatient Cancer and Blood Disorders Administrative Assistant reports to the Outpatient Clinic Manager. Under direct supervision, the administrative assistant offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and is the primary contact for all clinic scheduling needs. This role promotes informed decision making and timely access to quality patient care while providing a vital link in communication between multidisciplinary providers both internal and external to MUSC during treatment planning for patients and caregivers.

Requirements

• High school degree or equivalent.
• Minimum of 1 year of relevant work experience in healthcare.
• Considerable knowledge of complex medical terminology.
• Strong interpersonal skills.
• Ability to establish and maintain collaborative relationships both internally and externally.
• Strong organizational skills.
• Ability to rapidly prioritize/reprioritize.
• Strong verbal and written communication skills.
• Ability to work autonomously and in teams.
• Critical-thinking skills.
• Ability to multi-task.

Nice To Haves

• Experience in referral management, oncology navigation or patient access is preferred.

Responsibilities

• Serves as initial contact for patients, families and referring providers to connect with pediatric hematology and oncology outpatient services.
• Facilitates timely, multidisciplinary care and obtains records needed for a meaningful new patient experience.
• Works closely with the multidisciplinary teams to provide optimal service and patient experience outcomes.
• Offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers.
• Acts as the primary contact for all clinic scheduling needs.
• Promotes informed decision making and timely access to quality patient care.
• Provides a vital link in communication between multidisciplinary providers both internal and external to MUSC during treatment planning for patients and caregivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED