Administrative Assistant I (Claims)

Integrated Specialty Coverages•Carlsbad, CA

58d•$23 - $25•Onsite

About The Position

As an Administrative Assistant for Golden State Claims Adjusters, you will assist the claims department and claims adjusters with clerical, data entry, mail, and receptionist duties. These duties include setting up new claims, sending out letters, processing incoming and outgoing mail, answering phones, and providing clerical support as needed. This role will report onsite in our Carlsbad office 5 days a week. Onsite attendance is required.

Requirements

High School Diploma or general education degree (GED); or one year of related experience and/or training
Minimum one year of customer service experience required
Experience using Microsoft Office products
Ability to learn claims software and other necessary tools
Willing to report onsite in Carlsbad 5 days a week

Nice To Haves

Experience in the commercial insurance industry is a plus, but not required

Responsibilities

Set up new claims by taking incoming calls, emails and faxes containing new loss information and input the information and match it with a policy to create an electronic claim file
Set up and code new losses
Track new assignments and closings
Process incoming and outgoing mail and match to existing claim files
Answer inbound phone calls from insureds, claimant, brokers and other constituents and assist in directing them to the appropriate parties or answer any questions
Distribute incoming faxes and voicemails appropriately
Process payments to vendors
Enter new contacts (w-9 processing)
Download and send claim files to attorneys upon request
Basic reporting
Assist adjusters with certified copies of policies, printing and mailing of letters, downloading documents into claim file, sending electronic copies of claim files to third parties

Benefits

Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Various Time Off Programs
11 company paid holidays