Claims Assistant I

AmTrust Financial Services, Inc.•Maitland, FL

12d•$17 - $23•Hybrid

About The Position

When new in the role, over the first 6-12 months, the Claim Assistant I is learning all aspects of the LOB Claims support. The Claim Assistant I will provide assistance to Claim Adjusters by performing a variety of support services. The position has frequent oversight by the supervisor to support the Claim Assistant I. The Claim Assistant I maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust and Claims organization. This role is hybrid out of our Boca Raton FL, Maitland FL, or Alpharetta GA office

Requirements

High School diploma
Ability to take direction and make sound business decisions
Self-motivated and detail oriented
Ability to adapt to a changing environment
Professional telephone demeanor and good oral and written communication skills
Ability to work well under pressure and multi-task in a fast-paced environment
Basic understanding of business technology including Excel.
Ability to work both independently and in a team environment

Nice To Haves

Some college
Prior experience in a claims department or related experience

Responsibilities

Performs general maintenance /data entry in the claim files
Receives and/or returns telephone calls from providers and or claimants
Generate letters from system/templates
Schedule medical appointments for claimants
Forward medical records
Coordinate and handle mailing requests to include, but not limited to, standard, overnights and certified/return receipts
Submit referrals for various vendors
Performs other functional duties as assigned.
Whether directly or indirectly interacting with customers, ensures quality and timely service is provided to all.
Develop some critical thinking and decision-making skills to gather, assess, analyze, question, verify, interpret and understand key or root issues.
Demonstrates ability to learn technical processes and learn from mistakes to deliver a quality product to stakeholders and business partners.
Perform tasks assigned with an acceptable error rate., meeting the SLA rate.
Establishes and maintains effective relationships with customers, gains their respect and trust.
Adhere to any compliance changes as directed by your supervisor.
Performs other functionally related duties as assigned.
May be required to work overtime as assigned.