Administrative Assistant – Field Operations and Customer Support

Sea Machines•Boston, MA

26d•Hybrid

About The Position

Sea Machines Robotics is seeking an Administrative Assistant – Field Operations and Customer Support to provide essential administrative and operational support to their global Field Operations team and customers. This role acts as a central point of coordination for field engineers, operations, leadership, vessel partners, and internal stakeholders, ensuring accurate scheduling, documentation, compliance, and communication for all deployments. The ideal candidate will be detail-oriented, highly organized, and comfortable supporting technical teams in dynamic, safety-critical environments. A key responsibility will be maintaining and administering Monday.com workflows and operational systems to ensure their accuracy and effectiveness across the organization.

Requirements

3+ years of administrative or operations support experience, preferably in technical, maritime, offshore, construction, manufacturing, or field service environments
Strong organizational and multitasking skills with high attention to detail
Proficiency in Microsoft Office or Google Workspace; comfort working in shared document environments
Strong written and verbal communication skills, including with technical and international stakeholders
Ability to manage priorities in a fast-paced, operationally complex environment
Experience in document management, file management, and contract management.
Proficiency with Monday.com
Proactive, detail-oriented, and solutions-focused
Comfortable working with technical professionals and operational teams
Strong follow-through and accountability
Adaptability to changing deployment schedules and operational needs

Nice To Haves

Experience supporting global teams and international deployments preferred
Exposure to ERP, field service management, asset tracking, or logistics systems preferred
Associates degree or equivalent experience preferred

Responsibilities

Provide administrative support to the Field Operations Team.
Coordinate calendars, meetings, domestic and international travel, and deployment logistics for field engineers and technical staff.
Support scheduling and tracking of vessel mobilizations, sea trials, offshore deployments, and maintenance activities.
Assist with onboarding and offboarding of field engineers, including system access, credentials, and equipment coordination.
Support special projects, process improvements, and system implementations related to field services operations and customer success.
Assist with coordination of technical trainings, workshops, and field team meetings.
Provide general administrative support as needed in support of a growing, global technical organization.
Organize and prioritize customer needs and coordinate with engineering, field and sales teams to drive timely, effective solutions and improve the customer experience.