Administrative Assistant-Dermatology

Cooper Clinic A Prof Assn • Dallas, TX

4d • Onsite

About The Position

The Dermatology Administrative Assistant provides support for four dermatologist's daily activities, as well as other administrative tasks in the department. Provides and promotes a high level of customer service to internal as well as external clientele. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Strong organizational, time management and attention to detail skills.
• Possess problem-solving skills, be self-motivated, and strive for professionalism.
• Ability to work in group setting as well as work independently.
• Exceptional computer skills and proficiency with Microsoft Office Suite.
• High school diploma or general education degree (GED); Bachelor’s or Associate’s Degree or certificate from a university or technical school preferred.
• Experience in Dermatology, Plastic Surgery or a Med Spa a plus.
• Experience with electronic health records a plus.
• One to four years of relevant experience in a medical office, physician practice, hospital and/or acute care setting is preferred.

Responsibilities

• Complies with Health Insurance Portability and Accountability Act (HIPAA) while performing all duties.
• Greets all patients in a prompt, pleasant, and helpful manner while ensuring they receive the highest levels of customer service.
• Triages phone calls (patient calls and scheduling calls), provides information, and takes messages when necessary to relay to staff (dermatologist and nursing).
• Processes patient payments, fulfills retail product orders, and assists back office with any needs in patient flow.
• Enters billing into billing software.
• Organizes and maintains patient communication and preparation for exam day through email and phone calls.
• Learns about offered retail products and cosmetic treatments to easily answer patient questions.
• Books, coordinates and reschedules patient appointments.
• Maintains confidentiality of all clientele.
• Continuously monitors for cancellations, fills those spots, and texts patients to remind of upcoming appointment.
• Works with other clinic departments and two other admins to expedite patient care for efficiency in daily flow.
• Maintains a positive attitude and adheres to the Cooper purpose and core values.
• Follows all Clinic policies and standard operating procedures.
• Completes duties on site with consistent, regular, and reliable attendance.
• Accomplishes other duties as assigned.

Benefits

• A culture focused on improving the quality and quantity of peoples lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching after one year
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED