Administrative Assistant/Customer Service (Eden Prairie, MN -Center for Excellence)

Starkey Canada•Eden Prairie, MN

33d•$20 - $31•Onsite

About The Position

This position is responsible for providing administrative support for the Center for Excellence. In addition, it provides customer relations support for customers and internal customers. This position also handles incoming and outgoing calls related to the job responsibilities. Other duties as assigned related to the operation of the Center for Excellence. At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.

Requirements

High school degree or equivalent required, computer classes a plus
Minimum 6 months administrative and fast pace sales experience required
Setting appointments
Proficiency in Microsoft Office
Manufacturing Suite
Oracle
Sycle net
Switchboard/Phone System
Excellent written and verbal communication skills required
Ability to work well with people required
Ability to work flexible hours, i.e. some evenings and Saturdays
Excellent grammatical skills
Excellent typing skills, 40-65 wpm
Ability to manage multiple tasks and projects
Strong organizational skills

Responsibilities

Provide administrative support for CEO, including support for missions and the Starkey Hearing Foundation.
Support Mission Order Production
Support Mission Product Supplies
Provide administrative support for Center for Excellence department needs.
Answer phones for the department, can’t ring more than 3 times.
Make and confirm appointments.
Open and distribute mail
Order hearing aids and supplies for customers
Order stock for Center for Excellence
Design hearing aid orders according to specifications
Support Production for CFE
Handle Shipping for CFE
Support Specialty Earmolds and Products for CFE
Enter repairs and remakes into system
Enter final programming information
Answer customer questions and direct calls to appropriate individuals
Provide customer relations support in gathering for CEO, CFE manager or Designer.
Support for Order Information and warranties
Support redesign of CFE orders
Other duties/responsibilities as assigned