Administrative Assistant - Customer Service
About The Position
Access Systems, a dynamic and fast-growing company, is actively hiring an Administrative Assistant to join our expanding administrative team. You will assist our customers with a variety of requests—compensation up to $21/hour. At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.
Requirements
- 1-3 years of office experience preferred.
- Excellent verbal and written communication skills in all customer interactions.
- Ability to “think on feet” when working with customers.
Responsibilities
- Be the first point of contact for our customers, handling phone and email communication with professionalism and care.
- Proactively reach out to customers regarding service updates and open issues to ensure they feel informed and supported.
- Partner closely with our sales and service teams to coordinate next steps and keep communication seamless.
- Stay calm and solution-focused when concerns arise, helping turn frustrated moments into positive experiences.
- Capture customer feedback and share insights that help us improve.
Benefits
- Full Benefits Package, including Medical, Dental, and Vision Insurance.
- Matching 401(k) Retirement Savings Plan.
- Continuous Training Opportunities and Career Advancement.
- Company Events, Team Events, Holiday Banquets, and Incentive Trips.
- Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
