Customer Service Representative / General Administrative Assistant

Leidos • Springfield, VA

6d

About The Position

We are seeking a reliable, detail-oriented, and proactive Customer Service Representative / General Administrative Assistant to support daily office operations while delivering high-quality customer service. This dual-role position is essential to maintaining an efficient workplace, supporting internal teams, and ensuring positive interactions with customers and stakeholders.

Requirements

• TS/SCI w/ Poly Clearance is required
• High school diploma or equivalent
• Minimum of 2-4 years of experience in customer service, administrative support, or office operations
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities with strong attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and standard office equipment
• Ability to work independently as well as collaboratively in a team environment
• Strong problem-solving skills and ability to handle multiple priorities

Nice To Haves

• Associate’s or Bachelor’s degree in Business Administration or a related field
• 2+ years of experience in a customer service and/or administrative role
• Experience with customer relationship management (CRM) systems or customer databases
• Familiarity with SAP or similar enterprise software
• Experience supporting multiple departments in a fast-paced office environment
• Positive, patient, and professional demeanor with strong interpersonal skills

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Perform general office duties including filing, data entry, scanning, document preparation, and scheduling
• Maintain and update customer records, databases, and internal systems
• Schedule meetings and appointments; manage calendars as needed
• Prepare and distribute correspondence, memos, and routine reports
• Assist with basic bookkeeping, record-keeping, and data tracking
• Provide administrative support to multiple departments as required
• Support other administrative staff to ensure smooth office operations
• Resolve customer issues and complaints efficiently while maintaining a positive, empathetic approach
• Maintain accurate records of customer interactions and service activities
• Follow up with customers to ensure satisfaction and issue resolution
• Collaborate with team members to improve customer service processes and workflows

Benefits

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED