Customer Service Representative / Administrative Assistant

AKHIRE, INC•Anchorage, AK

4d•$22

About The Position

The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

Requirements

1-2 years of customer service experience in an office environment with emphasis in transportation or freight forwarding preferred
Ability to type minimum of (40) words per minute, 10-key by touch and a high level of accuracy is required
Moderate to advanced knowledge of customer service practices
Ability to assist in all areas of warehouse and administrative operations
Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel and Word
Knowledge of standard office administrative practices and procedures
Willing and able to work with all personality types in a professional, effective manner
Drug Screen (not including cannabis) and Background Check required.

Responsibilities

Manage heavy call and email volume in a professional and timely manner
Administer elevated service programs including customer reporting and communication processes for specific customers
Assists internal and external customers with information or document requests
Partners with the sales team to meet and exceed customer service expectations
Assists in maintaining and monitoring electronic data for customers
Operates inventory control, word processing, and spreadsheet applications for customers
Generates correspondence to secure additional customer information to resolve customer disputes
Responsible for regular attendance and promptness