Administrative Assistant - Clinical

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

11h•Onsite

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. This role schedules appointments and procedures for clinical staff, which may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing. It also involves the procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter. The position coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites. The Administrative Assistant partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services. They function as a liaison between patients, families, and the clinical team, assisting families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments. The role collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.

Requirements

High school diploma or equivalent required.
A minimum of two years general office or administrative experience preferred.
Hospital or physician office experience preferred.
Proficiency in Microsoft Office Suite applications.
Ability to operate standard office equipment and resolve standard problems.
Excellent communication skills, written and verbal.
Ability to prioritize projects and strong problem solving skills.
Demonstrated attention to detail, accuracy, and discretion.
Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.
Accountability
Education High School Diploma/GED (Required)

Responsibilities

Schedules appointments and procedures for clinical staff.
Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed.
Coordinates complex patient visits involving multiple departments and providers.
Partners with central scheduling and registration teams to manage lists of patients in need of services.
Functions as liaison between patients, families and the clinical team.
Assists families in navigating the Lurie system.
Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated, and referrals are obtained.
Acknowledges and assumes responsibility for one's actions within their role.
Exhibits willingness to report, explain, and be answerable.
Demonstrates a high level of care, accuracy and thoroughness.
Effectively and efficiently manages time, efforts, and workload.
Takes ownership of one's work.
Demonstrates good written, oral and listening skills.
Clearly conveys and receives information and ideas through a variety of media.
Keeps others informed as appropriate.
Readily shares information, knowledge and personal strengths with others.
Applies performance measures to everyday work.
Pursues training and development opportunities consistent with career objectives.
Participates in activities that improve own skills and capabilities.
Applies positive and negative lessons to improve personal effectiveness.
Masters new ideas with minimal oversight.
Incorporates new information and concepts quickly and automatically.
Creates and fosters collegial relationships to facilitate projects and/or common goals.
Presents self to colleagues and patients/internal customers in a manner appropriate for the workplace.
Remains positive, flexible and productive through changes, transitions, and difficult situations.
Adapts well to changes in assignments and priorities; modifies behavior or work to respond to new information, conditions or unexpected obstacles.
Dresses, speaks and interacts to represent one's self, department, and the hospital in a positive light.
Determines the wants and needs of patient/internal customers and acts accordingly.
Responds in a manner that provides satisfaction for the patient/internal customer with the resources available.
Provides excellent customer service.
Accuracy and Attention to Detail
Effective Communication
Managing Multiple Priorities
Office Administration
Problem Solving
Process Improvement
Other functions as assigned.

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program