AA - Clinical Operations

Four Seasons, The Care You Trust•Flat Rock, NC

9d•Onsite

About The Position

The Clinical Administrative Assistant serves as a key support resource for Clinical Operations by ensuring the accurate and timely management of clinical documentation within the EMR in compliance with organizational, regulatory, and industry standards. This role coordinates administrative processes, facilitates effective communication, and supports the delivery of high-quality patient care. Success in this position requires strong organizational skills, professionalism, adaptability, and a proactive, solution-oriented approach. The Administrative Assistant demonstrates exceptional customer service while embodying Four Seasons' CBRITER values of Compassion, Balance, Respect, Integrity, Teamwork, Excellence, and Resilience, helping to foster a collaborative environment and an outstanding care experience for patients, caregivers, staff, and partners. The Clinical Administrative Assistant monitors, tracks, and manages clinical documentation within the Electronic Medical Record (EMR) system to ensure documentation is completed according to compliance standards, organizational policies, and industry best practices. The position serves as a key resource in facilitating communication, coordinating administrative processes, and supporting the delivery of high-quality patient care. The Administrative Assistant consistently demonstrates a positive, solution-focused, "can-do/will-do" attitude in all interactions with internal and external stakeholders. This role requires professionalism, adaptability, strong organizational skills, and a commitment to providing exceptional customer service to staff, vendors, patients, and caregivers. As a representative of Four Seasons, the Administrative Assistant actively exemplifies the organization's CBRITER values of Compassion, Balance, Respect, Integrity, Teamwork, Excellence, and Resilience. Through these values, the position helps foster a collaborative, supportive environment and contributes to creating the best possible care experience for everyone served by the organization.

Requirements

Strong organizational skills with the ability to manage multiple priorities, deadlines, requests, and follow-up items at the same time.
Knowledge of HIPAA privacy policies
Excellent organization skills
Proficient in MS Office: Outlook, Word, Excel, etc.
Excellent written, oral, and collaborative communication skills
Excellent interpersonal skills
Excellent attention to detail and accuracy in a fast-paced environment
Ability to work independently with minimum supervision
Ability to work under pressure to meet deadlines
Ability to coordinate and follow through on projects
Ability to take initiative and utilize innovative techniques
Ability to work flexible hours, if needed
Ability to interact with various departments throughout the organization
Ability to participate as a team player
Ability to plan, prioritize and coordinate daily tasks
High school diploma or equivalent required.
Minimum 3 years’ experience as an administrative assistant in a healthcare setting
Demonstrated proficient computer skills with MS Office products
Demonstrated excellent customer service and communication skills
Valid driver’s license and proof of automobile insurance

Nice To Haves

Education in a healthcare field, such as a C.N.A program of study, Medical Records, or Healthcare Administration, preferred

Responsibilities

Complete data entry into EMR to support the Start of Care process.
Monitor the daily activity reports for progress of clinical documentation submissions.
Monitor for errors and resolve issues with documentation that prohibit the posting and billing of clinical visits.
Schedule & prep patient charts, attend and record meeting minutes and IDG summary notes as directed.
Order DME & Medical Supplies for new admissions and collaborate/coordinate on-going patient DME phone calls (i.e.; notification of supply pickups, patient deaths, etc.).
Provide office support functions including word processing, filing, copying, composing a variety of business documents, reception, gathering and compiling data, and balancing and coordinating a workload for multiple projects while meeting deadlines.
Receive, send, and distribute faxes, emails and telephone calls.
Provide lead and/or back up receptionist support to include greeting visitors in person or by telephone and to connect those with the appropriate staff person or services that will best serve their needs in a friendly, professional manner.
Assist departments with special projects, including distribution of information, data entry, filing, and research.
Assist in drafting forms, printing, and copying information for distribution

Benefits

Competitive Salaries, Reviewed Annually
Annual Operational Performance Bonus Opportunities
$0 Employee Premiums on Medical Insurance
Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
Medical & Dental Insurance Benefits First of the Month after Hire
403B Retirement Plan with Employer Match
Generous Paid Time Off Package: 20+ Days of PTO Per Year
Up to 6 Paid Holidays
Employer Paid STD, LTD, & Life Insurance
Employer Paid Teletherapy & Telemedicine Coverage
Health & Dependent Care Flexible Spending Accounts
A Robust Employee Wellness Program
Up to $3k in Tuition Reimbursement Each Year