Administrative Assistant (Client Care) - Bilingual

Hospice Niagara•St. Catharines, ON

2d•CA$18 - CA$24•Hybrid

About The Position

Reporting to the Director of Care, the Administrative Assistant (Client Care) is an integral role within an interdisciplinary team, supporting the Integrated Transitions Program by receiving and processing referrals for Hospice Niagara. Working in harmony with Hospice Niagara’s philosophy of care, the Administrative Assistant (Medical) has a strong understanding of medical terminology, communicates with empathy and professionalism at all times and is committed to helping people live well. When requested, the Administrative Assistant (Client Care) backfills for the Administrative Assistant (Office) and Integrated Transitions Coordinator position (in part), and supports the Clinical Navigation Program if needed. The Administrative Assistant (Client Care) performs all duties in a safe and healthy manner, in accordance with Hospice Niagara’s policies and procedures, the Occupational Health and Safety Act, and all other applicable legislation.

Requirements

Post secondary education in Medical Administration or related program or experience required.
Valid Ontario Driver’s License and access to reliable vehicle
Vulnerable Sector Police Check (favourable, within past 12 months)

Nice To Haves

Bilingual (French/English) at an advanced level or higher is preferred.
Two plus years of palliative care work or medical administration experience is an asset
Fundamentals of Palliative Care (preferred, must be completed during the first year of hire)
Experience with InfoAnywhere is an asset.
Occasional evening, night, weekend, and holiday shifts, if required.

Responsibilities

In a timely manner, process all incoming referrals from all sources (Ontario Health @Home, Physicians, Self-Referrals etc.) for all programs and services using Excel spreadsheets and InfoAnywhere system
Accurately transcribe referrals from Health Partner Gateway and other sources into InfoAnywhere, EMR, Excel and other documents as needed
Accurately complete discharge documentation on Excel spreadsheets and InfoAnywhere
In a timely manner, review incoming updates to client files and alert the Integrated Transitions Coordinator to urgent or significant changes in client status
Maintain accurate up-to-date list of clients with high-level information (e.g., referral status, location, palliative performance score)
Update hospitalization records and changes in patient status on InfoAnywhere
Respond promptly to “Let’s Connect” inquiries and engage the appropriate program coordinators as needed
Manage and respond to general website, telephone and email inquiries about programs and services
Assist with planning transitions to all hospice programs and community palliative care services
Support the Integrated Transitions Program and when requested, the Clinical Navigation program (community-based palliative care) in triaging and processing referrals
Prepare statistical and other reports as needed
Actively promote community partner awareness and understanding about hospice programs and services
Handle general phone calls, providing guidance on: Ontario Health at Home (OHAH) and other palliative care programs, New referrals, Hospice residence inquiries
Assist in development of accurate client email lists for client-based events and fund development purposes.
Demonstrate a commitment to life-long learning; participate in educational and development opportunities, as determined by the individual development plan
Raise positive community awareness of hospice palliative care and of the programs and services provided by Hospice Niagara
Demonstrate personal initiative and participation in other aspects of working for a non-profit organization, including participating in organizational events and fundraising activities
Other duties, as assigned
Ensuring goals and objectives are developed and executed in alignment with the vision, mission, values and strategic priorities of Hospice Niagara