Administrative Assistant - Case Management

Owensboro Health • Owensboro, KY

3d • Onsite

About The Position

Performs a variety of administrative/clerical duties for the Case Management department. Provides administrative support in the Case Management department including answering/routing telephone calls/messages/emails, mail sorting, and scanning. Collaborates and communicates with nurses, social workers, physicians, revenue cycle, and outside vendors. Obtains insurance authorizations and denials for hospitalization and documents required information in the EMR as assigned. Communicates insurance clinical requirements to the utilization review (UR) nurse and documents in the EMR as assigned. Maintains assigned worques and calendars. Assists with and prepares for onboarding of new team members. Assists with evaluating the office environment, revising procedures, improving efficiency of workflow, and initiating cost reduction programs.

Requirements

• A minimum of 2 years' relevant experience required
• High school diploma, General Equivalency Diploma (GED) or higher required upon hire
• Requires critical thinking skills and decisive judgment.
• Must be able to work in a stressful environment and take appropriate action.
• Applies more advanced skills and knowledge in the area of specialization.

Responsibilities

• Provides administrative support in the Case Management department including answering/routing telephone calls/messages/emails, mail sorting, and scanning.
• Collaborates and communicates with nurses, social workers, physicians, revenue cycle, and outside vendors.
• Obtains insurance authorizations and denials for hospitalization and documents required information in the EMR as assigned.
• Communicates insurance clinical requirements to the utilization review (UR) nurse and documents in the EMR as assigned.
• Maintains assigned worques and calendars.
• Assists with and prepares for onboarding of new team members.
• Assists with evaluating the office environment, revising procedures, improving efficiency of workflow, and initiating cost reduction programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED