Administrative Assistant - Building Inspection

Provo City Corporation • Provo, UT

4d • Onsite

About The Position

Provo City is looking for an Administrative Assistant to work at the front counter and perform clerical support tasks for the Building Inspection division of the Development Services department. Hours are 7:00 a.m. to 6:00 p.m., Monday through Thursday. Qualified applicants interested in performing this work for Provo City are encouraged to apply.

Requirements

• High School Diploma or equivalent (GED).
• Two (2) years of clerical and/or administrative support experience.
• Specific experience using specialized computers or software packages may be required.
• A valid, lawful Driver license may be required.
• Occasional evening work.

Nice To Haves

• Provo City will honor equivalent combinations of job-related education and experience.

Responsibilities

• Respond to a high volume of phone, email, and in-person inquiries while maintaining professionalism and customer service standards.
• Route inquiries, applications, and communications based on established division workflows and procedures.
• Exercise judgment in directing inquiries to appropriate staff, divisions, or agencies.
• Assist applicants with navigating online portals, forms, and document submission processes.
• Assist with inspection scheduling coordination and communication between staff, contractors, and the public as needed.
• Coordinate records retrieval and assist with processing GRAMA requests in accordance with established procedures.
• Maintain electronic records and documentation within specialized permitting and records management systems.
• Coordinate with internal departments regarding permit routing, application status, and workflow processes.
• Assist with tracking division-related applications, records, and workflow activity.
• Maintain confidentiality when handling sensitive records, information, and communications.
• Operate effectively in a fast-paced public service environment while maintaining organization, accuracy, and attention to detail.
• Assist with updating and maintaining Building Division webpage content and public-facing informational materials.
• Review public-facing documents and materials for accessibility and formatting standards in accordance with established guidelines and procedures.

Benefits

• Generous employer-paid health insurance
• Retirement and pension plans
• 401k
• 401k matching
• Paid leaves, including vacation, sick, holidays, bereavement, and parental leaves
• Educational assistance
• Competitive pay
• Regular review of compensation practices to remain competitive with the market
• Free use of the Provo Recreation Center and Peaks Ice Arena
• A Provo Library card
• 50% off green fees at Timpanogos Golf Course

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED