Administrative Assistant and Program Specialist

The Salvation Army USA Central Territory•Lawrence, KS

About The Position

The position will provide administrative and program support to the Corps. Essential Functions: Administrative Functions Receive, screen and direct incoming phone calls; assist callers as needed Receive and direct visitors and clients Maintain reception area Provide data entry, typing, and general clerical support Process incoming and outgoing mail Manage office support functions Maintain program and other files as assigned Maintain community services worker intakes and reports Respond to requests for information and data Manage calendar for Corps Officers Program Support Functions Maintain the food pantry in all areas in accordance with Kansas Food Bank and The Salvation Army food handling policies Work with the staff and volunteers to serve clients in a friendly and courteous manner Assist donors bringing in donations Assist clients carrying out items Keep communication open with all staff, supervisor, volunteers, and clients. Assisting with obtaining volunteers for food pantry, food drives, and other events Maintain community agencies referral list and refer clients as appropriate Maintain client files and fund balances in MAACLink database Track volunteer work details and hours and update monthly reports Assess needs and schedule volunteers to for all the various programs and projects

Requirements

Education: High School diploma or equivalent
Experience: Two years in experience in the office field with basic secretarial knowledge or customer service experience
Professional verbal and written communication skills in standard English
Demonstrated interpersonal skills
Must have demonstrated leadership qualities and ability to work with minimal supervision
Time management skills and ability to handle multiple demands and priorities
Sound judgment and reasoning ability/skills
Problem solving and conflict resolution skills
Ability to interact positively with applicants, co-workers, other departments, and community partners
Ability to work with people of diverse racial, ethnic, and socioeconomic backgrounds in a sensitive and culturally appropriate manner
Must possess strong computer skills with ability to compile reports
Ability to operate basic office equipment including telephone, personal computer, copier, fax, and scanning equipment
Conversant in and supportive of The Salvation Army mission
Driving is required. Must possess a valid driver's license from the state of residence. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

experience working in an office environment of a nonprofit organization preferred

Responsibilities

Receive, screen and direct incoming phone calls; assist callers as needed
Receive and direct visitors and clients
Maintain reception area
Provide data entry, typing, and general clerical support
Process incoming and outgoing mail
Manage office support functions
Maintain program and other files as assigned
Maintain community services worker intakes and reports
Respond to requests for information and data
Manage calendar for Corps Officers
Maintain the food pantry in all areas in accordance with Kansas Food Bank and The Salvation Army food handling policies
Work with the staff and volunteers to serve clients in a friendly and courteous manner
Assist donors bringing in donations
Assist clients carrying out items
Keep communication open with all staff, supervisor, volunteers, and clients. Assisting with obtaining volunteers for food pantry, food drives, and other events
Maintain community agencies referral list and refer clients as appropriate
Maintain client files and fund balances in MAACLink database
Track volunteer work details and hours and update monthly reports
Assess needs and schedule volunteers to for all the various programs and projects