Program Administrative Assistant

Easter Seals Florida • Palm Bay, FL

4h • $17

About The Position

Join a mission-driven team making a meaningful impact every day! Easterseals Florida is seeking a detail-oriented, customer-focused Program Assistant to support the administrative operations of our program. If you enjoy helping families, keeping things running smoothly behind the scenes, and being a key support to both staff and clients, this role may be a perfect fit. As the Program Assistant, you will help ensure the program office operates efficiently and that families receive exceptional service.

Requirements

• One-year college or technical school certificate and six months of related experience/training – or an equivalent combination of education and experience.
• Excellent customer service and communication skills (both written and verbal).
• Strong attention to detail, accuracy, and organizational skills.
• Proficiency in Microsoft Office and strong general computer skills.
• Fast and accurate typing/keyboarding; ability to enter data precisely into electronic systems.
• Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, to drive to meetings and for other business-related needs (minimum age of 21 and good driving history)

Responsibilities

• Provide administrative support including answering phones, managing supplies, and maintaining office equipment
• Maintain client files and electronic records (demographics, payments, enrollments, discharges)
• Collect and document private pay fees and make required daily deposits
• Greet caregivers/families, assist with questions or concerns, and conduct tours for prospective clients
• Obtain service authorizations and coordinate paperwork for sponsorship funds
• Gather and submit monthly billing documentation; assist with Medicaid Provider Applications and track completion
• Maintain tracking lists for FSPs, Medicaid Plans of Care, and Authorizations
• Support new staff onboarding and participate in monthly fire drills
• Provide coverage to meet ratio as needed (not applicable to school programs)
• Assist the Center Director with marketing and community outreach activities

Benefits

• Live and on demand Professional Development opportunities
• Medical, Dental, and Vision Plans
• Paid Holidays, Vacation, Sick, and Personal Time
• Employee Assistance Program
• Several Supplemental Insurance Policies
• 403B Savings Plan
• Easterseals Cares Wellness Program
• Work Life Balance
• The Opportunity to Make a Difference in the Community and the Organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree