Administrative Assistant, Account Support (59701)

AAA Northeast•North Providence, RI

32d•$25 - $30•Hybrid

About The Position

AAA Northeast is seeking an Administrative Assistant for their External Operations department, which manages the service provider network. This role is crucial for administratively supporting Field Consultants and Management to achieve member satisfaction targets. The position involves generating and vetting leads, promoting AAA Northeast automotive opportunities, and conducting outbound calls to prospective businesses. The ideal candidate is self-motivated, detail-oriented, and comfortable making phone calls and engaging with people over the phone. AAA Northeast is a growing company with a mission of helping and serving, recognized as a top employer and best place to work in the Northeast.

Requirements

High School Diploma required.
3-5+ years experience in administrative support or office management required.
2+ years experience in customer service, telemarketing, or a similar role which involves outbound calling required.

Nice To Haves

Bachelor's Degree in Business, Marketing, Communications or a related field preferred.

Responsibilities

Provide administrative support to Field Consultants and Management to achieve monthly and quarterly member satisfaction targets.
Independently uncover and qualify potential leads.
Conduct outbound calls to prospective businesses (tow & road service companies) to guide them through AAA program requirements and document all activity.
Support marketing campaigns and initiatives.
Participate in team meetings, training sessions and professional development.