Administrative Assistant 2 - Admissions

Mount Saint Mary's University • Emmitsburg, MD

32d • Onsite

About The Position

Under the supervision of the Associate Director of Admissions for Events, Administrative Assistant 2 is responsible for providing administrative and customer service support to the Admissions Office. This position supports daily office operations, admissions events, student staff coordination, and data management.

Requirements

• High School Diploma or equivalent required
• 1-3 years of administrative support experience preferred
• Strong customer service skills with the ability to interact professionally with students, families, faculty, staff, and external constituents.
• Excellent oral, written, and interpersonal communication skills.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office Suite and the ability to learn new software applications and systems.

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Greet prospective students, families, and campus visitors and ensure a welcoming and positive experience at every stage of the admissions process.
• Register phone inquiries for events and assist with event check-in.
• Direct and escort visitors to appropriate campus locations and provide general admissions information as needed.
• Assist with the planning, coordination, setup, execution, and breakdown of admissions recruitment programs.
• Support the organization and implementation of group visits, counselor visits, and special visit requests.
• Serve as a primary customer service representative for the Admissions Office front lobby.
• Answer incoming telephone calls, respond to inquiries, take messages, and direct communication to the appropriate individual or department.
• Manage the Admissions email account, including responding to inquiries and forwarding communications as appropriate.
• Assist the Associate Director of Admissions for Events in the supervision of student guides, including coordinating work schedules and monitoring timesheets.
• Schedule meetings and appointments, maintain shared office calendars, and coordinate office logistics.
• Assist in routine data management.
• Assist with preparation and distribution of prospective student mailings and recruitment materials.
• Manage office inventory of supplies and enrollment publications.
• Process payments using the software and best practices provided by Accounting and Finance.
• Assist other team members, where applicable, including covering areas or duties not initially assigned.

Benefits

• annual leave
• holiday leave
• sick leave
• tuition remission for both graduate and undergraduate courses at Mount St. Mary’s University
• employer-sponsored retirement contribution
• robust paid time off program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED