Administrative and Program Assistant

VOA Illinois•Chicago, IL

14h•$17 - $20•Onsite

About The Position

Administrative and Program Assistant - GDP About Us: Volunteers of America is a national, faith-based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength-based trauma-informed, gender-responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs. VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at Careers - VOA Illinois . Position Type: This is a Part-time, non-exempt, & in-office position that requires a 20-hour week on average. The hours of work are generally Saturday and Sunday, 8am to 6pm. Some additional hours may be available on an as-needed basis. This position reports to the Manager of Supportive Services. Environment: Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients. Must be able to lift and carry up to 50 lbs. Core Competencies: To perform this job successfully, an individual must be able to meet or exceed the following; Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence. Advocate for clients using active listening to determine resources and meet various needs. Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources. Display discipline in managing time and attention to assigned caseload, tasks or projects. Exercise prudent stewardship of agency resources. Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups. Demonstrate ethical and professional behavior at all times. Engage with trauma-informed care approach and practice principles. Recognize and display ability to de-escalate and resolve conflict as necessary. Program Overview: Hope Manor 1 is one if the first large-scale, supportive housing developments specifically designed for Veterans in the City of Chicago. Essential Functions: The Administrative and Program Assistant-GDP is responsible for coordinating office and program services and performing a variety of tasks including clerical functions to ensure the effective and efficient functioning of the office and program. Composes and types routine correspondence, reports and documents. Prepares/types minutes and reports within policy and procedural guidelines. Assists in research, statistical gathering and analysis for purposes of generating reports. Responsible for maintaining systems to track data for assigned staff. Maintains files and records following prescribed procedures. Greets guests/residents/clients, answers telephone, takes messages, responds to routine inquiries, and makes outside contacts for purposes of relaying or obtaining information and keeping staff informed. Upholds the mission and values of VOA of Illinois at all times. Other Duties: As assigned by supervisor. Education and Experience Position requires a high school diploma. Position requires 1-2 years of demonstrated experience in the helping/service field. Excellent communication, writing, problem solving, and organizational skills. Must be proficient in Microsoft Office, especially with spreadsheets, databases, and reporting tools. Compensation and Benefits : Base Hourly Range: $17.00 - $20.40 403b/403b Matching Paid-Time Off PSLF Employee Assistance Program (EAP) Referral program VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.

Requirements

Position requires a high school diploma
Position requires 1-2 years of demonstrated experience in the helping/service field
Excellent communication, writing, problem solving, and organizational skills
Must be proficient in Microsoft Office, especially with spreadsheets, databases, and reporting tools

Responsibilities

Coordinating office and program services
Performing a variety of tasks including clerical functions to ensure the effective and efficient functioning of the office and program
Composes and types routine correspondence, reports and documents
Prepares/types minutes and reports within policy and procedural guidelines
Assists in research, statistical gathering and analysis for purposes of generating reports
Responsible for maintaining systems to track data for assigned staff
Maintains files and records following prescribed procedures
Greets guests/residents/clients, answers telephone, takes messages, responds to routine inquiries, and makes outside contacts for purposes of relaying or obtaining information and keeping staff informed
Upholds the mission and values of VOA of Illinois at all times
As assigned by supervisor