Administration Project Specialist

Arrowhead Credit Union Careers • Rancho Cucamonga, CA

21h • Onsite

About The Position

The Administration Project Specialist provides administrative, operational, and project coordination and support to ensure projects are completed efficiently, on time, and within budget. This role is responsible for partnering with leadership to ensure successful implementation, technical support, and process improvements. Further, this role provides administrative and project support for Credit Union-sponsored associations, foundations, and affiliated organizations.

Requirements

• Exceptional member service skills.
• Ability to actively participate in meeting department and Credit Union goals.
• Ability to work cooperatively with others as part of a team.
• Positive and professional tone in communication.
• Organizational tools and techniques to complete tasks on time and manage multiple priorities.
• Ability to foster a professional and approachable environment.
• Strong relationship-building skills across all organizational levels.
• Proactive communication with clarity and influence.
• Ownership of assigned projects and focus on deadlines/milestones.
• Ability to define project scopes and create comprehensive project plans.
• Partnership with cross-functional teams.
• Flexibility to adjust schedules.
• Assists with sourcing and promotion of foundation, association, and community impact initiatives, events, and programs.
• Assists with coordination of fundraising activities, sponsorships, community partnerships, and volunteer engagement efforts.
• Coordinates meetings, communications, reporting, documentation, and project activities.
• Develops and publishes website content, event pages, donation pages, registration forms, and promotional materials.
• Maintains records, calendars, governing documents, and operational materials.
• Manages and maintains foundation / association websites utilizing the designated website builder.
• Manages and maintains social media platforms by developing and executing content strategies, scheduling and publishing content, engaging with audiences, monitoring platform performance, and analyzing metrics.
• Monitors website analytics and user engagement metrics.
• Prepares presentations, meeting materials, agendas, minutes, and executive summaries.
• Provides administrative and project management support for organizational projects.
• Responsible for end-to-end project lifecycle management.
• Serves as an administrative liaison between leadership, association board members, volunteers, community partners, and affiliated organizations.
• Support compliance, reporting, and organizational requirements for Credit Union-sponsored nonprofit and association entities.
• Support the ongoing administration, coordination, and operational management of Credit Union-sponsored associations, foundations, and affiliated organizations.
• Track projects, action items, budgets, invoices, and operational deliverables.
• Exemplifies attitude, aptitude, and ability to learn quickly and efficiently.
• Independently takes responsibility for learning and development.
• Provides feedback on department policies and processes.
• Regular and predictable attendance and punctuality.
• Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations.
• Completes all required and assigned training modules by established due dates.
• Maintains working knowledge of Credit Union policies and procedures.
• Completes all other duties as assigned by supervisor/leadership.

Nice To Haves

• Experience with website builders.
• Experience managing social media platforms.
• Experience with website analytics and user engagement metrics.
• Experience preparing presentations, meeting materials, agendas, minutes, and executive summaries.

Responsibilities

• Provides exceptional member service; uses Service Standards in every work-related interaction.
• Actively participates in meeting the goals of the department and the Credit Union.
• Work cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals.
• Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
• Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
• Service Leads by example, fostering a professional and approachable environment to support team members, setting the tone for collaboration and excellence.
• Cultivates strong relationships across all organizational levels, proactively communicating with clarity and influence to ensure alignment and successful outcomes.
• Takes ownership of assigned projects, driving them forward with a clear focus on deadlines and milestones; while providing leadership with consistent, transparent updates, and progress reports.
• Defines project scopes with precision, creating comprehensive project plans that establish clear roles, timelines, and responsibilities to ensure seamless execution.
• Partners with cross-functional teams at every level, ensuring projects stay on track.
• Demonstrates flexibility by adjusting schedules as needed, ensuring the role remains adaptable to changing project timelines and departmental/interdepartmental needs.
• Assists with sourcing and promotion of foundation, association, and community impact initiatives, events, and programs.
• Assists with coordination of fundraising activities, sponsorships, community partnerships, and volunteer engagement efforts connected to affiliated foundations and associations.
• Coordinates meetings, communications, reporting, documentation, and project activities related to Credit Union-sponsored foundations and associations.
• Develops and publishes website content, event pages, donation pages, registration forms, and promotional materials to support foundation and community impact initiatives.
• Maintains records, calendars, governing documents, and operational materials for affiliated organizations and foundations.
• Manages and maintains foundation / association websites utilizing the designated website builder, ensuring content is accurate, engaging, and aligned with impact statement.
• Manage and maintain social media platforms by developing and executing content strategies, scheduling and publishing content, engaging with audiences, monitoring platform performance, and analyzing metrics to strengthen brand awareness, increase engagement, and optimize online presence.
• Monitors website analytics and user engagement metrics, making recommendations to improve member awareness, participation, and overall digital experience.
• Prepares presentations, meeting materials, agendas, minutes, and executive summaries for foundation and association meetings.
• Provides administrative and project management support for organizational projects led by the SVP Administration.
• Responsible for end-to-end project lifecycle management, from initial concept, stakeholder alignment to implementation, evaluation, and post project analysis to measurable outcomes.
• Serves as an administrative liaison between leadership, association board members, volunteers, community partners, and affiliated organizations.
• Support compliance, reporting, and organizational requirements for Credit Union-sponsored nonprofit and association entities.
• Support the ongoing administration, coordination, and operational management of Credit Union-sponsored associations, foundations, and affiliated organizations.
• Track projects, action items, budgets, invoices, and operational deliverables related to affiliated organizations and community initiatives.
• Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
• Independently takes responsibility for learning and development by acquiring and refining of technical and professional skills needed in job-related areas.
• Provides feedback on department policies and processes to improve efficiency and service outcomes.
• Regular and predictable attendance and punctuality.
• Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility.
• Completes all required and assigned training modules by established due dates.
• Maintains working knowledge of Credit Union policies and procedures.
• Completes all other duties as assigned by supervisor/leadership as necessary to achieve the goals of the Credit Union and the department.

Benefits

• Wellbeing
• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
• Paid sick leave
• Company-provided life insurance at twice your annual salary
• Financial Education Programs
• DoorDash DashPass
• Health Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health Care.com subscription
• Teladoc
• Career development opportunities
• Assistance with educational expenses through ArrowHeart's scholarship program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed