Administration Associate – Central Admin

Reliance Home Comfort • Cambridge, ON

2d • Hybrid

About The Position

Find Your Limitless with Reliance. By joining Reliance as an Administration Associate – Central Admin, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless- Join us!

Requirements

• Completion of a post-secondary degree/diploma in Business Administration or a related field
• Experience in managing customer payments and receivables including the reconciliation of payments
• Strong interpersonal skills with the ability to work well in a team environment
• Exceptional verbal and written communication skills and customer service skills
• High level of attention to detail and the ability to follow a task through to completion
• Advanced computer skills including the Microsoft Office suite- Excel, Word and PowerPoint
• Excellent time management and organization skills
• Demonstrated ability to work in a team environment

Nice To Haves

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
• Related experience in the HVAC industry would be considered an asset

Responsibilities

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Complete assigned work to meet team SLA
• Manage customer payments
• Complete Daily and Weekly Reporting
• Complete exception handling and open order investigations
• Investigate and reconcile aged AR
• Provide exceptional customer service, internally and externally
• Represent Reliance proudly as an ambassador
• Provide additional analytical reporting and other support as requested by Supervisor/Manager
• Coordinate the activities to identify, troubleshoot and find solutions to problems related to process, people and IT failures
• Responsible to ensure that process documentation related to the scope of responsibility are kept current
• Develop and nurture a culture of safety, quality, service, efficiency, and consistency
• Processing assigned work

Benefits

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
• Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree