Admin Therapy Specialist- Waukesha- Full Time

ProHealth Care•Waukesha, WI

3d•Onsite

About The Position

The outpatient therapy department operates thirteen clinic locations serving all of Waukesha County. These thirteen locations combine to complete over 13,000 outpatient visits monthly. Clinical staff provide care for patients with a variety of orthopedic, neurologic, cardiovascular and medical diagnoses. The department consists of over 108 therapists to provide rehab services including physical therapy, occupational therapy and speech therapy. Additionally, we offer pediatric rehab and cancer rehab as clinic specific specialty services. We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.

Requirements

High School Diploma or equivalent required.
Ability to proficiently use a computer and type.
Experience working in one or more of the following areas: Healthcare Call Center, Customer Service, Healthcare with medical terminology knowledge.
At least 4 years in customer service in an office and/or banking environment.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Greeting and providing exceptional customer service to patients.
Accurate scheduling, registering, and entering patient data into the medical record system.
Supporting patient care delivery in scheduling, insurance verification, and support services.
Ensuring patients are fully ready for successful interactions.
Owning provider schedule accuracy and matching patient needs to appointments.