TempForce Admin/Tech Support for Epic Training – Onsite in Clarksville TN

Vanderbilt University Medical Center•Clarksville, TN

6d•Onsite

About The Position

This role serves as the primary point of contact for Epic training and onboarding at Vanderbilt University Medical Center. The individual will support Epic onboarding for cohorts of up to 50 new hires at a time, ensuring all participants have appropriate system access and are fully prepared for virtual training. Responsibilities include assisting with logins, access to the virtual training environment, Microsoft Teams support, real-time troubleshooting, and submitting Pegasus tickets when needed. The role also manages the physical training space, ensuring it is organized and reset for subsequent sessions. During downtime between training sessions, the individual will complete administrative tasks and help maintain trainee engagement throughout the learning experience. Trainees will include both newly hired employees and staff acquired through transitions. While virtual facilitators deliver the training content, this role functions as an on-site and/or operational support partner to ensure a smooth and effective training experience.

Requirements

High School Diploma or GED
Relevant Work Experience
Experience Level: Less than 1 year
Knowledge, adherence and application of human resources policies and procedures.
Clerical/Administration skills including: Ad Hoc Reporting, Calendar Maintenance, Data Entry, Document Duplication, Document Filing and Maintenance, Document Preparation, Employee Record Maintenance, Employee Time Recording, Faxing and Electronic Mailing, Inventory Management, Mail Sorting and Distribution, Meeting Coordination and Scheduling, Message Management, Receptionist Tasks, Special Projects, Spreadsheet Preparation, Travel Arrangements, and Word Processing and Typing.
Ability to verify data in an accurate manner.
Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
Ability to prioritize and maintain a calendar or calendars of scheduled meetings or events. Able to accurately change or update a calendar with no scheduling conflicts.
Use of a computer system and software to store, manage and track electronic documents and electronic images of paper based information captured through the use of a document scanner.
Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes and procedure that apply to your own job.
Provides guidance to entry level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Nice To Haves

Strong attention to detail with the ability to manage multiple tasks accurately
Technical proficiency and comfort troubleshooting common technology issues (e.g., logins, virtual training platforms, collaboration tools)
Strong people skills with a focus on customer service and support
Ability to effectively assist a high volume of employees and support large groups during training setup and onboarding
Proactive approach to identifying issues and taking initiative to resolve them before they escalate

Responsibilities

Serve as the primary point of contact for Epic training and onboarding.
Support Epic onboarding for cohorts of up to 50 new hires at a time.
Ensure participants have appropriate system access and are prepared for virtual training.
Assist with logins and access to the virtual training environment.
Provide Microsoft Teams support.
Perform real-time troubleshooting.
Submit Pegasus tickets when needed.
Manage the physical training space, ensuring it is organized and reset for subsequent sessions.
Complete administrative tasks during downtime between training sessions.
Help maintain trainee engagement throughout the learning experience.
Perform a variety of administrative support which may include scheduling, booking travel, expense processing and purchasing.
Compile, coordinate and assist in the collection, processing and submission of data.
Prepare reports and other documentation as requested by area.
Create and maintain accurate documents and records.