Admin Support 9 - DI - Charlton

St. Joseph's Healthcare Hamilton•Hamilton, ON

22h•CA$30 - CA$32•Onsite

About The Position

This position functions in a public relations capacity as the initial contact for Diagnostic Imaging patients. Handles departmental communications and liaises with many client types (patient, physician and health care providers). Ensures that all patient records are processed efficiently and managed with the utmost confidentiality, accuracy and comprehensiveness. Provides excellent customer service, demonstrating patience, kindness and caring in an environment with multiple demands.

Requirements

Minimum Grade 12 diploma or equivalent plus 2-year, post-secondary in Office Administration - Health Services from an accredited College
Medical Terminology Certificate
Minimum one-year experience providing administrative support in a hospital setting
Intermediate sill level in MSWord and medical spelling
Experience working with hospital patient processing system ie. Dovetale (EPIC)
Basic keyboarding skills of 35 wpm
Clerical testing may be required as part of the selection process.
Proven knowledge of radiology terms
Ability to communicate effectively and tactfully both in person and by telephone
Excellent organizational, interpersonal, analytical and problem-solving skills
Ability to perform multiple tasks while providing excellent customer service

Responsibilities

Maintains confidentiality and release of information in accordance with hospital policy at all times
Performs registration and order placements for Diagnostic Imaging studies using Dovetale (EPIC)
Ability to process same day and time sensitive patient bookings, i.e. Home to OR patients
Handles departmental communications, faxes, photocopying and liaises with many client types (patients, physicians, health care providers, Nurse Managers, WSIB, third party clients), following-up accordingly by fax & telephone with third party, research coordinator and Patients Accounts. Triages and directs phone calls as required. Fields customer service inquiries by telephone
Verifies and updates patient information, and confirms referring physicians, validates OHIP cards using Dovetale
Follows all standards determined by admission, discharge and transfer (ADT)
Sorts, proof-reads all requisitions to ensure that required clinical information is complete, and appropriate approval signatures are provided. Faxes back incomplete requisitions.
Rename electronically faxed requisitions, placing them in the appropriate modality folders
Participates in the orientation and training of new staff
Handles all telephone enquiries promptly, efficiently and courteously
Place urgent ultrasound orders on the appointment grid in Dovetale
Respond to patient call bells and notify appropriate staff
Correct registration errors located in work queue within Dovetale
Place appointment reminder calls to patients
Register General X-rays and place orders for both internal and external departments
Reject electronically received requisitions due to patient safety concerns
Complete request forms for patient’s requesting CD of exam images
Deliver and Pick up mail from mail room