Admin Support Specialist

UNC-Chapel Hill • Chapel Hill, NC

2d • Onsite

About The Position

Provide customer service and administrative telephone, email, and in-person support to Transportation & Parking (T&P) customers who need access to campus. Customers include all UNC and UNC Hospital students, employees, and visitors. This position works with campus unit parking coordinators to assign employee parking and service access. This position operates in a busy work environment that requires the ability to plan and make independent decisions, handle high-pressure situations, defuse difficult customer service situations, and develop resolutions. This position serves as the primary adjudicator regarding appeals for parking citations. This position also serves as the department’s representative for the Transportation and Parking Accommodations Committee (TPAC). Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services. This position is responsible for promoting the commuter alternative program (CAP) to reduce single occupancy vehicles to campus. Positions are required to manage multiple parking systems and software applications to provide customer service in the T&P operations Center. T&P staff are considered mandatory/ severe weather essential employees and may be required to report to work or remain on the job unless otherwise directed by supervisors during Adverse Weather and Emergency Events.

Requirements

• Ability to plan and make independent decisions.
• Ability to handle high-pressure situations.
• Ability to defuse difficult customer service situations.
• Ability to develop resolutions.
• Proficiency in Microsoft Office Suite.
• Cash handling, deposits, and cashiering skills.
• Experience managing multiple parking systems and software applications.

Responsibilities

• Provide customer service and administrative telephone, email, and in-person support to Transportation & Parking (T&P) customers.
• Work with campus unit parking coordinators to assign employee parking and service access.
• Serve as the primary adjudicator regarding appeals for parking citations.
• Serve as the department’s representative for the Transportation and Parking Accommodations Committee (TPAC).
• Work in Microsoft Office Suite for records, reports, and other office functions.
• Handle cash, deposits, and cashiering to process payments for parking fees and services.
• Promote the commuter alternative program (CAP) to reduce single occupancy vehicles to campus.
• Manage multiple parking systems and software applications to provide customer service in the T&P operations Center.
• Report to work or remain on the job during Adverse Weather and Emergency Events as mandatory/severe weather essential employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed