Admin Support Specialist (Hybrid)

Patriot Growth Insurance Services and Partner Agencies • Lawrenceville, GA

21h • Hybrid

About The Position

The Administrative Support Specialist plays a vital role in ensuring the smooth day-to-day operation of the Agency. This position is responsible for streamlining processes, optimizing communication channels, and managing a wide range of administrative tasks that support the overall functionality of the organization.

Requirements

• Experience working in an administrative or customer service role (preferred).
• High School Diploma/GED (required).
• Experience in the insurance industry or corporate office setting (preferred).
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Excellent written and verbal communication skills (both oral and written).
• High attention to detail and accuracy in data entry and document review.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving skills with a persistent approach to resolving issues.
• High proficiency with Microsoft Office Suite, Google Suite and other administrative software tools.
• Ability to maintain confidentiality and demonstrate sound professional judgment.

Nice To Haves

• Experience working in an administrative or customer service role (preferred).
• Experience in the insurance industry or corporate office setting (preferred).

Responsibilities

• Answer and route incoming phone calls to the appropriate personnel.
• Provide basic assistance to clients via phone, email, or in person (no coverage advisement).
• Track and distribute requests, set up prospect/client files and enter data into the Agency Management System (AMS).
• Prepare and organize documents and correspondence for agent review, ensuring accuracy
• Verify, enter and update client information and policy details in the Agency Management System.
• Distribute Agency emails and carrier notices to appropriate recipients.
• Assist with processing certificates of insurance and policy endorsements after approval from a licensed agent.
• Enter quote details into rating platforms as directed.
• Work closely with agency producers, account managers and virtual assistants to support daily workflow.
• Participate in general administrative tasks and assist with agency projects as needed.

Benefits

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company Paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company Paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED