Admin Operations Coordinator

Consolidated Admin Services•Cabot, AR

6d•Onsite

About The Position

The primary responsibility of the Admin Operations Coordinator for Consolidated Admin Services is to represent Consolidated Admin Services in communications and interactions with clients and participants, in-person, over the phone, and in writing. The Admin Operations Coordinator supports Consolidated Admin Services with various account customer service activities, administrative functions, and special projects. The Admin Operations Coordinator is an integral part of Consolidated Admin Services providing superior service to our clients and participants.

Requirements

High School Diploma or equivalent or any relevant experience.
Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing, e-mail management, and file management
Excellent communication skills
Excellent attention to detail skills
Presents a professional image
Ability to build rapport and collaborate with others
Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing, e-mail management, and file management
Excellent interpersonal skills, ability to relate to a wide range of people, collaborates well with others
Excellent communication skills to include: actively pays attention to, and participates in, communication with others, adapts communication style to audience, friendly, confident, gives and receives feedback, volume and clarity, empathetic, respectful, responsive
Displays initiative, a desire to learn and develop, a willingness to help others
Generates ideas, solves problems as they arise
Excellent attention to detail skills to include: organizational skills, time management skills, analytical skills, observational skills
High level of efficiency, accuracy, and responsibility
Handles and protects confidential and sensitive information with utmost importance
Excellent understanding of customer care and services
Prioritizes and manages different tasks at once
Works effectively to meet deadlines
Thrives in pressured or stressful situations
Committed and flexible attitude, adaptable
Mathematical and deductive reasoning
Critical thinking
Sense of rigor, able to deal with something in a comprehensive, thorough, and complete way
Presents a professional image
Must be flexible with work schedule to support cyclical work demand

Responsibilities

Take mail to the Cabot CAS bank building at 4pm daily.
Operates mail machines including the postage meter and photocopying machine
Processes and weighs outgoing mail.
Greet visitors and assist with their needs
Prepare and Print COBRA letters for the day
Assist in preparing COBRA letters for postage and mailing
Sorts mail and delivered packages and disburse to appropriate departments
Accepts and distributes participant paperwork (i.e., claims, COBRA)
Accepts and distributes COBRA payments dropped off in office
Processing all returned mail
Serves as a back-up for processing Qualified Event emails
Serves as a back-up for processing initial notices and qualified beneficiaries in COBRA
Scans and saves documentation for various departments
Transfers and organizes electronic files into applicable folders
Audits new hires and terms processed for the week
Assists with paper enrollments during open enrollment
Checks common areas for restocking and trash disposal as needed
Assists other teammates and teams as needed
Make sure the reception area and front area remains clutter free.
Other duties as assigned, including special projects