Admin- Green Dispensary - Rainbow

Natural Medicine LLC•Las Vegas, NV

25d•Onsite

About The Position

This position is responsible for verifying the identity of legally valid clients before allowing entry into the sales area, entering patient data into EVS and ICS systems, and maintaining accurate records of patient identification and registration documents. The role also involves managing patient traffic flow, answering phones, responding to inquiries from patients and designated patient caregivers (DPCs), and assisting them with completing Company Discount Plan and Home Delivery documents. The Admin will welcome patients and DPCs, provide exceptional service, answer questions, and offer orientations for new clients. They will educate patients on registration processes, obtain and verify identification and state registration cards, and record each visit using Veriscan. The Admin will communicate with dispensary agents to ensure smooth patient traffic flow, collaborate with Green Cannabis Co. and transportation agents on orders, and respond to in-person requests and resolve simple complaints via email. Additionally, the role includes organizing desk space, maintaining the waiting room, updating knowledge of laws and regulations, and understanding the marijuana products and services offered. The Admin will provide educational materials without offering medical/legal advice, record patient preferences, assist with document preparation for registration and discount plans, and ensure all patient files are current and compliant with guidelines. They will maintain the patient database, update online menus with dispensary agents, coordinate office supplies, organize mail, and prepare orders. The Admin will also handle media calls, assist managers with research and projects, and comply with company policies and regulations. Further responsibilities include assisting with start-of-day and end-of-day procedures, greeting patients, providing educational materials, discussing inventory levels, assisting with registration, and following up with new, inactive, or expired members. The Admin will also follow up on product/service requests, notify management of supply needs, participate in facility discussions for improvements, and attend staff meetings.

Requirements

Accurate data entry and record keeping.
Ability to answer multi-phone line systems.
Strong attention to detail, organizational skills, and time management abilities.
Superior customer service skills.
Ability to work in a fast-paced, changing, and challenging environment.
Proficiency in Windows-based and other software, Internet navigation, and Website Management.
Knowledge of marijuana policy and law.
Ability to make operational/customer service decisions as necessary, asking for management oversight when needed.
Verifies identity of legally valid clients.
Enters patient data into EVS and ICS.
Maintains accurate records of patients' identification and registration documents.
Manages patient traffic flow.
Answers phones.
Responds to patient and DPC inquiries.
Assists patients and DPCs with completing Company Discount Plan and Home Delivery documents.
Educates patients and DPC on registration processes.
Obtains and verifies patient identification and state registration card.
Records each visit using Veriscan.
Communicates with dispensary agents for patient traffic flow.
Records and collaborates with Green Cannabis Co and transportation agents on orders.
Responds to in-person patient requests.
Resolves simple compliments or complaints via email.
Organizes desk space and maintains waiting room.
Updates knowledge of applicable state and local laws and regulations.
Maintains understanding of marijuana products and services.
Provides educational materials and resources.
Records patient preferences and notes in EVS and ICS.
Assists with preparation of registration and discount plan documents.
Ensures patient files are current and compliant.
Maintains patient database.
Updates online menus and checklists.
Coordinates office supplies.
Organizes and routes mail.
Prepares patient and customer orders.
Provides deliveries.
Routes media calls.
Assists managers with research and projects.
Complies with company policies and regulations.
Assists with start-of-day and end-of-day procedures.
Greets patients and obtains documentation.
Discusses inventory levels with manager.
Assists patients with registration.
Follows up with new, inactive, or expired members.
Follows up on product or service requests.
Notifies manager of office supply needs.
Participates in facility discussions.
Attends staff meetings.

Nice To Haves

Provides brief orientations when needed, for new clients, including regulatory excerpts, hours of operation information, etc.
Requests supervisor support by phone as needed.
Performs light cleaning and trash removal in the waiting room.
Does not provide medical/legal advice.
Collects P.O. Box contents twice weekly.
Does not comment on media calls unless authorized.
Does not provide medical/legal advice.
Assists management in product inventory and/or adjustments.
Provides suggestions for improving product availability, patient and DPC satisfaction, and/or company policies and procedures as needed.

Responsibilities

Verify identity of legally valid clients prior to allowing entry into the sales area.
Enter patient data into the EVS and ICS systems.
Maintain accurate records of patients' identification and registration documents.
Manage patient traffic flow.
Answer phones and respond to patient and designated patient caregiver (DPC) inquiries.
Assist patients and DPCs with completing Company Discount Plan and Home Delivery documents.
Welcome patients and DPCs as they enter the facility.
Provide exceptional service for customers, answering any questions and providing brief orientations.
Educate patients and DPC on the processes of registration, renewals, lost registration documents, etc.
Obtain the appropriate and electronically copied documents from each patient, ensuring the validity of their identification and state registration card.
Record each visit using Veriscan, ensuring accuracy of patient and DPC information, and recording notes if necessary.
Communicate with dispensary agents to facilitate an orderly patient traffic flow.
Record and collaborate with Green Cannabis Co and transportation agents about clients' preorders and online orders.
Respond to in-person patient requests and resolve simple compliments or complaints through e-mail.
Organize desk space and maintain waiting room throughout the day, including light cleaning and trash removal.
Update knowledge of all applicable state and local laws and regulations, as well as documentation processes.
Maintain a basic understanding of the marijuana, and related products and services offered.
Provide educational materials and resources for patients and DPC as needed.
Record specific requests, preferences, and notes concerning patient and DPC registration status using the EVS and ICS.
Assist with the preparation of documents as needed to assist patients and DPCs register with the Department, and documents needed to qualify for the Company Patient Discount Plan and Home Delivery Plan.
Ensure all patient and DPC files are current and required documentation is on file and follows all EVS and other guidelines issued by the Department.
Maintain patient database by entering new patients, adding or removing membership, updating changes in information, scheduling appointments, and updating patient registration status.
Discuss with dispensary agent or manager or assistant manager to update online menus and checklists.
Coordinate with Green Cannabis Co-manager for office supplies and other items as needed.
Organize and route incoming mail. Ensure outgoing mail is given to the postman daily.
Prepare patient and customer online and pre-orders, if assigned.
Provide deliveries as needed.
Route media calls to the appropriate manager or Community Outreach Manager immediately.
Assist managers with research, communications, and any other assigned project/task.
Comply with Green Cannabis Co.'s and Company's current policies and procedures and applicable state and local laws and regulations.
Assist in start-of-day and end-of-day procedures, opens all computer programs necessary, organizes waiting room, prepares paperwork, etc.
Greet each patient or DPC and obtains all appropriate documentation.
Discuss inventory levels with the dispensary manager and update online and checklist information, if needed.
Assist patients and DPS with their registration with the Department, if asked.
Organize and distribute incoming mail. Collect outgoing mail and ensure daily posting.
Stay informed and knowledgeable about applicable state and local laws and regulations and industry news.
Assist in follow-up calls to new members, those not seen in 60 days, and expired members.
Follow-up with patients and DPCs about specific product or service requests.
Notify Dispensary manager of office supply needs and assists management in product inventory and/or adjustments.
Participate in the facility discussions and provides suggestions for improving product availability, patient and DPC satisfaction, and/or company policies and procedures as needed.
Attend staff meetings as scheduled.