Admin / Front Sales Desk Associate Poolwerx Westfield

Poolwerx Noblesville•Westfield, IN

1d•Onsite

About The Position

Poolwerx is seeking a customer-focused, self-starting problem-solver to be the welcoming face of our Poolwerx location. This role involves greeting customers, managing appointments, handling transactions, maintaining the storefront, and providing support for water testing and product recommendations. The position also requires proactive troubleshooting of scheduling and customer concerns, communication with service technicians, and performing light administrative duties.

Requirements

High school diploma or equivalent
1+ years experience in customer service, retail, or scheduling roles
Tech-comfortable and able to quickly learn digital tools and systems
Strong organization, communication, and multitasking skills
Must be able to lift up to 40 lbs and stand for extended periods
Willing to work weekends and increased hours during peak season

Nice To Haves

Experience using Skimmer or Lightspeed is a plus-but not required

Responsibilities

Greet walk-in customers and build rapport with a friendly, solutions-oriented approach
Answer phone calls, schedule service appointments using Skimmer, and manage dispatch needs
Handle POS transactions in Lightspeed, including sales, returns, and product lookups
Maintain a clean, organized, and fully stocked storefront
Provide support for water testing and guide customers through product recommendations (training provided)
Proactively troubleshoot scheduling conflicts, customer concerns, or order issues
Communicate with service technicians to coordinate job timing and customer expectations
Perform light administrative duties: filing, confirming appointments, ordering supplies, updating records