Admin Clerk 2

RJW Logistics Group•Hazleton, PA

4h•Onsite

About The Position

The purpose of this position is to accept and schedule customer orders to ensure customer satisfaction, and to provide administrative support as required by personnel working in the Transport Operations Department.

Requirements

Basic office clerical skills.
Must be able to type at least 40 wpm.
1 – 2 years of clerical experience.
Basic transportation / logistics experience.
Must be able to communicate, read, write, and speak English.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to determine “root cause” of problem and determine corrective action.
Knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
Positive telephone personality.
Capable of being trained to be ‘Phone Assertive’.
Exceptional customer service skills.
Organizational and scheduling skills.
Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Nice To Haves

High School Diploma or general education diploma (GED) is preferred.

Responsibilities

Enter customer orders and scan / index documents as required.
Schedule the pick ups and delivery of customer loads.
Properly document orders in computer and update customer contact information.
Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
Clearly understand goals, policies, and procedures of RJW.
Communicate customer problems, leads, and inquiries to the appropriate personnel.
Maintain confidentiality of company information.
Recommend improvements and implement approved improvements.
Update reports as required by operations manager and COO.
Assist local dispatcher in update of Tee Cards.
Other tasks as assigned by manager.