Admin Assistant to VP of Resort Operations

The Boca Raton•Boca Raton, FL

5d•Onsite

About The Position

The ideal candidate will be experienced in handling administrative tasks in a high-volume environment. A highly motivated and proactive team player with knowledge of hotel organization is preferred. This person must be exceedingly well organized, flexible, and enjoy the challenges that come with a large resort property. Must have the ability to interact with staff (at all levels), guests, members, and clients in a fast-paced environment, sometimes under pressure, while remaining resourceful and efficient, with a high level of professionalism. Expert level written and verbal communication skills, strong decision-making ability and attention to detail are critically important to this position.

Requirements

Basic hotel product knowledge, i.e. staffing, operations, safety, security, terminology, and hotel policies
Basic knowledge of the hotel structure/layout and how all departments interact
Proficiency in the use of Word, Excel, Outlook, Teams, and PowerPoint.

Nice To Haves

Knowledge of hotel organization is preferred.
Highly motivated and proactive team player.
Ability to interact with staff (at all levels), guests, members, and clients in a fast-paced environment, sometimes under pressure, while remaining resourceful and efficient, with a high level of professionalism.
Expert level written and verbal communication skills.
Strong decision-making ability.
Attention to detail are critically important to this position.
Bachelor’s degree preferred.

Responsibilities

Support daily administrative needs and represent the VP of Resort Operations internally and externally.
Administrative tasks managing schedule, managing customer inquiries, merging and completing tasks, tracking update on task list for all direct reports of the GM of Resort Operations. It is critical that a significant amount of detail is exercised into each task so that the Resort can best serve its customers in a luxury environment. All communications and tasks should be managing schedule, managing customer inquiries, merging and completing tasks, tracking update on task list for all director report of the GM of Resort Operations. It is critical that a significant amount of detail is exercised into each task so that the Resort can best serve its customers in a luxury environment. All communications and tasks should be completed to the highest level of detail and professionalism, including luxury language.
Answer and filter all incoming phone calls with a warm, personalized greeting. Ensure accurate notes and follow up communications are efficiently tracked and shared to provide the highest level of service internally and externally.
Take ownership of responsibilities and tasks and be accountable for all actions and interactions.
Assist with property tour. This position requires walking around the property.
Ensure the physical office environment is neat and organized at all times. Assist with office supply ordering and efficiency of all office tools.
Create positive relationships with other departments to ensure success of all guests and group customers.
Support managers and leadership with organizing regular weekly, monthly events, meetings, etc.
Adhere to all SOPs for department and Resort.
Remain flexible and focused. Welcome new tasks, training and responsibilities as assigned.
Be a positive contributor and success of the team.
Proficient in all Microsoft Office applications, word, excel, power point.