R-243840|Centre vétérinaire Montréal-Adjointe adminstrative - Chef réception

Vet et Nous•Montreal, QC

34d•Onsite

About The Position

Vet et Nous is a multidisciplinary team of specialists and high-level general veterinarians. Our mission is to care for our clients' animals as if they were our own. Our teams are spread across three 24/7 emergency and referral centers and several general practice hospitals in the Montreal, Laval, Montérégie, Laurentides, Lanaudière, Mauricie, and Capitale-Nationale regions. Our facilities offer comprehensive services for owners of dogs, cats, birds, and exotic animals. You will provide high-level support to the Vet et Nous senior management team through professional and quality service. You will assist the team by performing various administrative tasks to support management in advancing different projects.

Requirements

Possess a DEP or DEC in secretarial studies or any other equivalent training
Possess two (2) to four (4) years of experience as an administrative assistant
Knowledge of Microsoft Office Suite
Mastery of French, both oral and written
Excellent administrative writing skills
Be very committed to providing professional and respectful customer service
Be autonomous and versatile
Have attention to detail and good analytical skills
Manage priorities effectively
Know how to exercise discretion
Have as values: open-mindedness, collaboration, commitment, and respect

Responsibilities

Manage the reception/telephony team (supervision, training/coaching, evaluation, recognition, etc.)
Ensure a presence at both reception and telephony to assist the entire team
Manage breaks and be able to replace staff as needed
Ensure that the Center's protocols and procedures are followed by the team
Ensure that team members meet the highest standards of customer service
Manage first-level complaints from dissatisfied clients and follow up with the Customer Service Coordinator as needed or in specific cases
Ensure good communication between the different departments of the Center
Complete the entire staffing process (recruitment, onboarding, integration, scheduling, timekeeping, etc.) in partnership with the Customer Service Coordinator
Develop the team's human resources (talent management, skills development, etc.)
Ensure the implementation and follow-up of performance management and the disciplinary process (as needed)
Plan and lead various meetings with reception/telephony employees
Ensure the implementation of a comprehensive training program and promote continuous learning
Keep employee files up to date
Ensure a plan for employee recognition is in place
Manage various conflicts and work towards the mobilization of different groups
All other related tasks
Support the senior management team in their administrative tasks
Ensure efficient management of various files and reports in a multitasking context while ensuring deadlines are met
Coordinate and schedule appointments
Perform some accounting tasks as needed
Respond to inquiries received by phone and email and relay messages to senior executives
Establish and maintain information file filing systems
Book travel arrangements
Any other related task