Adherence Care Navigator 2 (ACN2)
About The Position
This role is 100% remote but must have an active CPhT. Our Client is seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role — candidates must be comfortable conducting 80–100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers. The primary focus of this role is identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma. Navigators follow structured call guides, provide patient education within defined scope, coordinate with pharmacies and providers as needed, and document all interactions in real time across multiple systems.
Requirements
- Must have an active CPhT (Certified Pharmacy Technician).
- Comfortable conducting 80-100 structured outbound calls per day.
- Experience in a high-volume, remote outbound call center environment.
- Familiarity with managing medication adherence barriers for chronic conditions (diabetes, hypertension, hyperlipidemia, asthma).
- Ability to follow structured call guides.
- Ability to provide patient education within a defined scope.
- Proficiency in documenting interactions in real time across multiple systems.
Responsibilities
- Conducting 80-100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers.
- Identifying and resolving medication adherence barriers for patients managing chronic conditions.
- Following structured call guides.
- Providing patient education within defined scope.
- Coordinating with pharmacies and providers as needed.
- Documenting all interactions in real time across multiple systems.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
