Addiction Medicine Coordinator

MnTC•Minneapolis, MN

14h•Onsite

About The Position

The Addiction Medicine Coordinator is responsible for coordinating administrative, scheduling, and care coordination functions that support the delivery of addiction medicine, psychiatric, and ambulatory withdrawal management services. This position provides dedicated support to Psychiatric Nurse Practitioners and serves as a key liaison between clients, providers, nursing staff, admissions, and treatment teams to ensure efficient clinic operations, continuity of care, and exceptional client service. While reporting through the designated management structure, the coordinator receives day-to-day work direction and operational guidance from assigned Psychiatric Nurse Practitioners. Responsibilities include appointment scheduling, referral coordination, documentation management, laboratory processes, and facilitating communication across interdisciplinary teams.

Requirements

High school diploma or equivalent required
Minimum one (1) year of administrative, scheduling, customer service, or care coordination experience, preferably in a healthcare, behavioral health, or substance use disorder treatment setting.
Proficiency with Electronic Health Record (EHR) systems and Microsoft Office applications, including Outlook, Word, and Excel.
Working knowledge of HIPAA, 42 CFR Part 2, and confidentiality standards related to healthcare information.
Strong organizational, time management, and administrative skills with the ability to manage multiple priorities in a fast-paced environment.
Effective verbal and written communication skills, with the ability to interact professionally with clients, providers, referral sources, and interdisciplinary team members.
Demonstrated attention to detail, accuracy, and commitment to maintaining timely and complete documentation.
Ability to exercise good judgment, maintain confidentiality, and handle sensitive information with professionalism.
Comfort and compassion in working with individuals facing life-controlling challenges, such as mental health issues and addiction.
Demonstrate MnTC's mission, Culture of Honor, core values, and Putting Honor in Action principles through daily interactions, fostering a welcoming, respectful, and relationship-centered environment.
Must be 21 years of age or older.
At least 1 year of freedom from problematic substances.
Must successfully complete and maintain all required training and competency requirements applicable to the position prior to providing direct care or client services, including training related to client rights, confidentiality, mandated reporting, professional boundaries, and other applicable licensing and regulatory requirements.
Must successfully complete a Minnesota Department of Human Services (DHS) background study and maintain eligibility for all DHS background studies, clearances, and requirements applicable to assigned services and programs prior to providing direct care or client services.

Nice To Haves

Post-secondary education in healthcare administration, behavioral health, human services, or a related field preferred.

Responsibilities

Coordinate and schedule client appointments for addiction medicine services, ambulatory withdrawal management, psychiatric evaluations, medication management, and ongoing follow-up care.
Serve as the primary liaison among clients, Psychiatric Nurse Practitioners, medical providers, nursing staff, admissions, and clinical teams to ensure effective communication and seamless coordination of services.
Provide professional, compassionate, and responsive service to clients, families, referral sources, and internal stakeholders, supporting a positive treatment experience consistent with the organization's mission and values.
Facilitate communication regarding medication refill requests, provider recommendations, clinical updates, and follow-up needs to support continuity of care.
Coordinate referrals, obtain required records and documentation, and support transitions of care both internally and with external healthcare providers.
Provide primary administrative support to Psychiatric Nurse Practitioners, ensuring efficient clinic operations, provider workflows, and continuity of services.
Maintain accurate, complete, and timely documentation within the Electronic Health Record (EHR) in accordance with organizational standards and regulatory requirements.
Coordinate the timely flow of documentation, laboratory results, referrals, and related records to support service delivery and provider access to information.
Collaborate with providers, nursing staff, admissions, counselors, and other departments to promote a coordinated, client-centered approach to care.
Maintain confidentiality and compliance with HIPAA, 42 CFR Part 2, organizational policies, and applicable regulatory requirements.
Support the effective operation of Addiction Medicine and psychiatric services through coordination of administrative workflows, documentation processes, and program requirements.
Contribute to quality assurance and compliance efforts by adhering to licensing standards, accreditation requirements, and organizational policies.
Monitor service and appointment data to support reporting, program evaluation, and continuous improvement initiatives.
Coordinate laboratory testing processes, including urine analysis (UA) collection, laboratory order entry, and specimen processing.
Participate in onboarding, cross-training, interdisciplinary collaboration, and program development initiatives to support operational effectiveness.
Provide cross-coverage and administrative support for team members as needed to ensure continuity of operations.