ADC Supervisor - Full Time - ADC GOC

Goodwill Industries of the Southern Piedmont•Charlotte, NC

3d•Onsite

About The Position

Assists the Operations Manager with oversight of the daily operations for multiple Attended Donation Centers which includes the donation-receiving process, customer service, safety standards, and ensures site conditions meet organizational expectations.

Requirements

High school diploma or general education degree (GED)
Two years of transportation or warehouse supervisory experience
Valid Driver's License (Class C)
Car insurance
Reliable automobile
Safe driving record (as determined by the Agency's insurance carrier)

Responsibilities

Provides operational support to ADC locations through regular site visits, assisting Attendants with daily activities, answering questions, and ensuring smooth donation-receiving operations.
Conducts routine monthly inspections of each ADC site to ensure compliance with safety standards, proper sorting practices, equipment functionality, site cleanliness, and Goodwill Operating Procedures. Inspection findings are to be documented and communicated promptly.
Provides task delegation and performance coaching and guidance to the ADC Attendants, occasional scheduling, and reinforces Goodwill’s service standards.
Ensures donation counts are accurate and prepares all related paperwork and reports in a timely manner for management.
Responds to donor questions, concerns, and complaints, resolving issues promptly to maintain positive donor experiences.
Communicates needs for supplies, equipment repairs, and facility maintenance to appropriate staff and follows up to ensure completion.
Supports ADC Attendants by performing operational tasks as needed, including unloading donations, sorting merchandise, or covering locations during staffing shortages.
Reports suspected security, safety, or theft concerns to management.
Provides ongoing, coordinated refresher training to ensure all ADC Attendants maintain consistent proficiency in proper bin trailer sorting, with safe, efficient overflow trailer stacking.
Provides support to the Operations Manager with revising and maintaining the Standard Operating Procedures (SOPs) and ADC Training Manual.
Regularly travels to various ADC locations using personal vehicle to support operational needs, ensuring timely on-site presence for work-related assignments.