ADAS Performance Manager

Kinetic•Phoenix, AZ

2d•Onsite

About The Position

The ADAS Performance Manager plays a critical role in enabling the success of dealerships, fleet operators, and collision repair centers by providing expert training on ADAS calibration identification, proper documentation for insurance reimbursement, and workflow optimization. This individual may also oversee and support a team of Solutions Leads, ensuring consistent delivery of customer training, performance evaluations, and support across assigned territories. Success in this role requires a blend of collision repair expertise, estimate accuracy, customer relationship management, and a passion for driving operational excellence within the automotive service industry.

Requirements

Experience working with automotive repair estimating software, such as CCC and Mitchell
Exceptional interpersonal and communication skills, capable of engaging effectively with customers at all levels
Strong organizational and problem-solving abilities, with a proven track record of managing and delivering against multiple, simultaneous priorities
Leadership experience or team management background (ideal, though not a requirement)
Willingness to spend 3-4+ days per week driving to customer locations, as well as traveling to industry events, as needed
Valid driver’s license with a clean driving record; ability to pass a background check and motor vehicle records (MVR) check

Responsibilities

Build and maintain strong relationships to improve customer retention and customer service
Deliver training to significantly improve the way customers value and prioritize ADAS calibration, diagnostics, and best practices
Conduct regular, on-site customer visits to ensure proficiency with calibration processes, software usage, and documentation standards
Support pre- and post-scan processing for key accounts
Manage and coach Customer Success team members to achieve customer growth, retention, and satisfaction targets
Improve products and services by constantly sharing valuable insight, recommendations, and customer feedback with product, operations, and technical teams
Monitor performance metrics to identify training needs and process improvements
Ensure customers view Kinetic as responsive and supportive by promptly addressing customer inquiries and troubleshooting needs, as well as escalating issues appropriately
Lead customer onboarding and ensure successful implementation of Kinetic’s calibration and software solutions
Invest constantly in your subject matter expertise and technical knowledge by staying current on OEM requirements, industry standards, and ADAS documentation trends