ADA Paratransit Mobility Assessment Evaluator

MTM Transit•Phoenix, AZ

8d•$26 - $30•Onsite

About The Position

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. The Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client. This position sits in our Phoenix, AZ office working Mon-Fri. Hours of operations are 8am-5pm.

Requirements

Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
3+ years of professional experience working with individuals with disabilities
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities
Experience conducting information-gathering relating to ADA Paratransit eligibility
Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters
Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
Excellent organizational and multi-tasking skills
Ability to work flexible hours
Ability to adapt to a rapidly changing environment
Ability to work under limited supervision
Ability to make clear and factual observations
Ability to maintain high level of confidentiality
Ability to work well with the elderly and individuals with disabilities

Nice To Haves

Additional language skills are preferred
Desire to learn additional programs
Knowledge of the public transportation system & services
Knowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibility

Responsibilities

Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
Determine what functional assessments the applicant will be required to undergo
Provide written eligibility determination documentation to Client within ADA required and contracted time frame
Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
Review interview results and application paperwork and follow up on assessments and professional verifications, as needed
Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages
Assist Applicants with completing incomplete documents, scan ADA applications, interview guides and other documents into the Applicant’s case, as needed
Provide further written documentation to Client upon request
Assist the leadership team in identifying process improvement opportunities
Conduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessment using an outdoor course, Physical Functional Assessment using an indoor course, FACTS MMSE
Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
Provide required forms to administrative personnel for data-entry and eligibility letter generation
Participate in staff meetings with leadership and/or Client
Participate in community outreach and education as needed
Participate in initial and on-going training as required by MTM and Client
Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for MTM and Client within the contractual deadline
Process mail-in applications within the contractual deadline as assigned
Assist with conducting phone calls to applicants and providers
Conduct phone interviews, as needed
Input all information into Client software (Trapeze) and other software as appropriate
Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
Participate in appeals process, upon request
Maintain a positive attitude when interacting with individuals, support Staff and caregivers
Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training
Must conform to MTM’s HIPAA standards