ADA Assessment Program Manager

MTM Transit•Orange, CA

6d•Onsite

About The Position

At MTM Transit, the ADA Assessment Program Manager plays a crucial role in ensuring the smooth day-to-day operations of the ADA Paratransit Eligibility Center. This position collaborates with Paratransit Operations to guarantee the most appropriate, timely, and effective delivery of ADA Paratransit Eligibility services, adhering to both MTM and Client requirements. The Program Manager is responsible for contract compliance for the ADA Eligibility Program, ensuring all tasks are completed reliably, efficiently, and with excellent customer service. This role may involve assisting the assessment team with conducting functional and cognitive assessments to determine applicant eligibility and may contribute to final eligibility determinations or recommendations. Additionally, the Program Manager serves as the internal liaison between MTM and the Client, ensuring full compliance with contract stipulations.

Requirements

H.S. diploma or G.E.D.
Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business or a related field
Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
5+ years of previous leadership or supervisory experience in public transportation or related field
5+ years of management and operations of an ADA paratransit eligibility assessment program similar to or larger than OC Access
Must demonstrate completion of Easterseals’ Project Action Determining ADA Complementary Paratransit Eligibility workshop and Transit and Paratransit Management Certificate Program
Must possess Certified Travel Training Instructor credential (CTTI)
Familiarity with the assessment process and making final determinations for eligibility
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities
Experience conducting information-gathering or functional interviews and/or assessments
Depending upon location, may be required to possess a valid driver’s license
Strong interpersonal skills that allow effective working relationships with a diversity of people
Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)
Excellent communication skills
Excellent organizational and multi-tasking skills
Ability to interact effectively with individuals of varying levels of disabilities
Ability to work flexible hours and adapt to a rapidly changing environment
Ability to handle confidential information in a professional manner
Knowledge of the public transportation system & services

Nice To Haves

Current licensure to practice Physical or Occupational Therapy, with a minimum of 5 years’ experience post licensure preferred
CPR and First Aid Certification, preferred

Responsibilities

Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff
Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
Understand and interpret all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally
Maintain working knowledge and abilities of MTM and Client software
Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting
Review service delivery to ensure that the most appropriate and effective abilities assessments are performed
Respond to any ADA eligibility complaints and properly document response
Act as a mentor to new employees and assist with the development of team members
Conduct education training for employees regarding new and ongoing processes and procedures
Work with support staff to ensure program effectiveness
Evaluate assessments and determinations with the assessment staff to ensure accurate results
Respond to any ADA eligibility or complaints and properly document response
Determine what functional assessments the applicant will be required to undergo
Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information
Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)
Build rapport and communicate with family and natural support network of the applicant
Submit accurate, required reports in a timely manner
Maintain a positive attitude when interacting with support staff, applicants and their caregivers
Must conform to MTM’s HIPAA standards
Conduct one-on-one in-person interviews to assess mobility capabilities as needed
Conduct physical and/or cognitive functional assessments as needed
Conduct or perform the following assessments (as needed): FACTS Test, MoCA, MMSE, Beck Anxiety Inventory, Tinetti Gait and Balance Assessment
Responsible for building required documents and work plans as needed
Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors
Appropriate knowledge and ability to perform and oversee evaluations as required