ADA Accommodation Coordinator

Sedgwick•Orlando, FL

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance. The ADA Accommodation Coordinator is primarily responsible for processing claims and determining accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements. This role also involves making timely referrals for appropriate disability and federal/state leave of absence eligibility review, and ensuring the ongoing processing of claims.

Requirements

High school diploma or GED required.
Two (2) years of related experience or equivalent combination of education and experience required.
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

One (1) year of benefits or claims management experience preferred.

Responsibilities

Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements.
Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
Conducts initial employee interview per process guidelines.
Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists).
Refers cases as appropriate to team lead.
Maintains professional client relationships.
Performs other duties as assigned.
Supports the organization's quality program(s).