Acute Intake Manager - West Region - Remote
About The Position
The Acute Intake Manager provides operational leadership for the Acute Intake team and is accountable for timely patient access, referral progression, prior authorization oversight, patient onboarding, workforce performance, quality, and cross-functional execution. The role drives a consistent, accountable patient journey while advancing workflow simplification, technology adoption, and continuous improvement. A successful Acute Intake Manager is a patient-centered, data-informed leader who builds accountable teams, removes barriers to treatment, strengthens cross-functional partnerships, and improves the reliability of the patient journey. The role balances employee development, operational performance, compliance, continuity of care, and sustainable process improvement.
Requirements
- 5+ years of healthcare operations, infusion, specialty pharmacy, intake, patient access, reimbursement, or related experience
- 2+ years of leadership experience with responsibility for direct reports, team performance, or operational outcome
- Proven working knowledge of referral management, benefits verification, prior authorization, payer requirements, and patient access workflows
- Proven knowledge of ICD-9/10, HCPCS and CPT codes
- Demonstrated solid people leadership, analytical, communication, problem-solving, and stakeholder-management skills
Nice To Haves
- Infusion pharmacy, specialty pharmacy, home health or acute therapy intake leadership experience
- Experience leading remote or multi-site teams and operational transformation initiatives
- Familiarity with CareLink Cloud, CPR+, payer portals, workflow automation, and process-improvement methods
- Reside in the West Coast/Moutain Time Zone
Responsibilities
- Lead daily Acute Intake operations, including referral prioritization, workload balancing, staffing coverage, and start-of-care readiness
- Provide direct leadership to supervisors and/or Intake Coordinators through hiring, onboarding, coaching, performance management, and development
- Monitor referral aging, authorization progress, onboarding status, and barriers to care; ensure timely escalation and resolution of complex cases
- Partner with Prior Authorization, Pharmacy, Nursing, Sales, Revenue Cycle, Clinical Liaisons, providers, and payer partners to advance referrals and reduce avoidable delays or cancellations
- Ensure accurate, timely documentation and adherence to HIPAA, company policies, departmental SOPs, quality standards, and applicable regulatory requirements
- Use operational reporting to identify trends, manage capacity, improve accountability, and support leadership decisions
- Lead root cause analysis, corrective actions, workflow redesign, automation, and other process-improvement efforts supporting patient access and continuity of care
- Serve as the operational subject matter expert for Chronic Intake and represent the function in leadership forums, cross-functional initiatives, and change-management activities
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
