Acute Dialysis Services Program Manager - RN

Fresenius Medical Care • Moline, IL

1d • $82,000 - $137,000

About The Position

The Acute Dialysis Services Program Manager ensures quality and efficient patient care for hospitalized patients in accordance with company policy. The role directly supervises and coordinates inpatient staff and is responsible for low-volume monthly treatments. It applies the company’s mission, core values, and customer service philosophy while managing operations and efficiency across contracted facilities.

The manager oversees staffing, scheduling, costs, supplies, and department performance; develops and coaches direct reports; and handles employee matters in partnership with Human Resources. The position maintains survey readiness and regulatory compliance, manages customer-service issues, prepares and presents quality assurance data, and ensures appropriate staff orientation, training, and documentation. It also oversees acute dialysis and related services, treatment records and billing, equipment maintenance coordination, infection-control activities, and efficient use of supplies and equipment.

The role may require performing treatments when appropriately licensed and needed to address high census, staffing shortages, or staffing costs. Work includes desk and computer work, interaction with patients, facility staff, and physicians, and travel between assigned facilities and to meetings. Night and weekend calls or troubleshooting may be necessary to oversee a 24/7/365 service. The work environment is that of a healthcare facility, with possible exposure to infectious or contagious diseases or materials.

Requirements

• Graduate of an accredited School of Nursing (RN).
• Current state licensure, as applicable.
• 3–5 years of related experience.
• Availability for night and weekend calls or troubleshooting may be necessary.
• Travel between assigned facilities and community locations is required; travel to regional, Business Unit, and Corporate meetings may be required.

Nice To Haves

• Advanced degree desirable.
• 3+ years of supervisory or project/program management experience preferred.

Responsibilities

• Manage execution of short- and long-term objectives, including costs, methods, and staffing.
• Monitor costs and spending, including medical supply inventory, personnel, and accounts payable; identify ways to reduce costs while maintaining quality.
• Ensure proper staffing and operations at contracted facilities, including efficient staff and patient scheduling and safe staffing utilization.
• Provide leadership, coaching, and development plans for direct reports, partnering with Human Resources on employee matters.
• Advise subordinate staff on schedules and technical problems; hire, coach, counsel, review, develop, discipline, and terminate employees as appropriate.
• Review profit and loss statements and evaluate department performance and business trends.
• Respond to, resolve, and follow up on customer-service issues in a timely manner.
• Collaborate with contracted facility representatives to maintain survey readiness and address department issues arising from surveys.
• Maintain and prepare QAI data and presentations; participate in and lead meetings and collaborative project efforts, and provide facility-specific QAI information as appropriate.
• Work with internal departments and external customers on problem resolution and act as an industry expert on the customer’s behalf.
• Ensure compliance with hospital regulations and participate in surveys conducted by TJC, CMS, OSHA, and other agencies.
• Ensure orientation and training for clinical and technical staff, provide continuing in-services, and maintain training documentation.
• Conduct and document acute staff meetings regularly.
• Ensure provision of contracted dialysis and related services, including hemoperfusion, apheresis, continuous renal replacement therapies, peritoneal dialysis, and UF.
• Ensure staff appropriately document treatment information and oversee timely and accurate billing for services performed.
• Perform treatments, if appropriately licensed, when needed to assist during high census, staffing shortages, or staffing-cost management.
• Coordinate with Technical Program and Technical Operations Managers on preventative maintenance, machine repairs, infection control, culturing, water testing, result logging, equipment and supply transportation, and communication of technical information to staff.
• Ensure acute treatments at contracted hospitals follow established policies and procedures and applicable regulatory requirements.
• Ensure efficient utilization of supplies and equipment.
• Assist with assigned projects and perform other assigned duties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential performance-based bonuses depending on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager