Acute Care Services Coordinator

North Central Health Care•Wausau, WI

6d•Onsite

About The Position

The ACS Coordinator provides high-level administrative, operational and scheduling coordination across Acute Care Services programs, supporting both workforce operations and unit-based clinical workflows. This role functions as a central coordination point between leadership, clinical teams, and support services to promote efficient daily operations, effective communication, and alignment with organizational and regulatory expectations. The ACS Coordinator is trained across the full scope of responsibilities and may have assigned areas of primary focus to support operational efficiency. These areas may include workforce coordination and employee experience or program and unit operations support. Regardless of primary focus, this role maintains working knowledge across all functional areas, provides cross-coverage to support continuity of operations, and adapts to shifting priorities and evolving program needs.

Requirements

High school diploma or equivalent
Minimum of two years of administrative, scheduling, or healthcare support experience
Proficiency in Microsoft Office and relevant software systems
Must possess a valid Wisconsin driver's license and maintain unrestricted driving privileges throughout employment and have use of a personal vehicle.
Must meet and continue to meet all requirements for insurability under the organization's vehicle insurance policy.
Must be authorized to operate any vehicle and transport clients, patients, or staff as required by the position.

Nice To Haves

Associate’s or Bachelor’s degree in Healthcare Administration, Human Services, or related field
More than 3 years of experience in healthcare operations, scheduling, or clinical support environments
Experience with scheduling software (e.g., OnShift, UKG) and/or EMR systems

Responsibilities

Coordinates staffing schedules across 24-hour Acute Care programs, including maintaining, updating, and adjusting schedules based on operational needs
Responds to staffing changes and facilitates timely coverage through proactive outreach, follow-up, and creative staffing solutions
Communicates staffing needs, trends, and potential risks to leadership in a timely manner
Supports onboarding processes related to scheduling, including coordination of training shifts and schedule integration for new hires
Maintains working knowledge of staffing guidelines, labor considerations, and internal scheduling practices
Coordinates and tracks employee incentives, rewards, and staffing-related pay practices in alignment with organizational processes
Conducts routine audits and data tracking to support program monitoring, regulatory alignment, and documentation standards
Tracks and organizes compliance-related requirements, including required forms, audits, and program-specific expectations
Synthesizes data and trends to support leadership awareness, operational decision-making, and process improvement efforts
Coordinates supply ordering, inventory tracking, and distribution to support unit and program operations
Facilitates communication, follow-up, and resolution of operational needs, including IT tickets, maintenance requests, and system issues
Prepares meeting materials and coordinates logistics for management meetings, rounds, and interdisciplinary communication, including tracking and supporting follow-up actions
Coordinates daily unit workflows to support efficient operations across multiple Acute Care programs
Supports accuracy and timeliness of documentation processes, including tracking key patient care elements and updates
Coordinates admission, discharge, and transition-related administrative processes
Facilitates coordination of care by supporting required documentation processes, including obtaining releases of information (ROIs), to enable effective collaboration for treatment and discharge planning
Serves as a liaison between clinical teams, leadership, and external partners to support continuity of care
Coordinates logistics and materials for rounds and interdisciplinary communication
Perform other duties as assigned to support departmental and organizational needs.